1. avatar RabbBennett
  2. avatar my-angel-rocks
    Nice, their website is down for essential maintence. Thats handy.
  3. avatar SweetDickWilly
    What a bunch of fucking shitehawks.

    To unsubscribe, you can either click on the ex directory button on the their web homepage, or you can text the letter 'E' to 118800 from the mobile phone you want to be made ex-directory. 118800 will send you an SMS message confirming you've been taken off.
  4. avatar Recycled Alien
    [b:8a35b98da6]Also[/b:8a35b98da6], your landline number gets put into a directory unless you opt out! Bastards!
  5. avatar my-angel-rocks
    ah, but thats something you know happens when you get the landline, and they ask you if you want to be included when you sign up for the landline. This is somewhat more insiduous as it is someone datamining for mobile numbers, and it is conceivable that you would never know your number was in the directory or not.
  6. avatar Deestroyer
  7. avatar my-angel-rocks
    An email I received from the Information Commissioners Office in response to my query on this service:

    [quote:a54dce2b95]Thank you for your correspondence about 118800, the mobile phone directory enquiry service.

    The Information Commissioner is responsible for advising on and enforcing the Data Protection Act 1998 (the DPA) and the Privacy and Electronic Communications Regulations 2003 (the Regulations). Our office has a duty to investigate complaints where it is alleged that the legislation we enforce has been breached and we also provide practical advice to organisations on how to comply with the law.

    You may be aware that the 118800 service is currently suspended. As present, we do not know when the service will be resumed but the information provided below summarises our position and relates to how the service will operate once it is made available again.

    [b:a54dce2b95]The service itself[/b:a54dce2b95]

    It may be helpful if I initially provide a brief explanation of how we understand the service to work. 118800 is operated by Connectivity and it is not a standard directory enquiry service like the phone book or other 118 services where you look up a name and address and find, or are given, that persons number. With Connectivity, a blind call connection service, if someone is looking for your number they ask Connectivity to be put in touch with you.Obviously, if your number is not in the directory and this will be the case for large numbers of people - then the other person cannot be put in touch with you. However, even if your number is in the directory, Connectivity will only ask you if you would like to speak to the person calling you or if you would like their details so you can call them back later. Connectivity will not give out your number or put someone straight through to you.

    Unless and until you agree to it, your number will remain private.

    [b:a54dce2b95]Opting out[/b:a54dce2b95]

    A specific requirement of the Regulations is that anyone running a directory service should give you the choice of whether you want your details to be used in this way or not. Connectivity intend to comply with this aspect of the law by offering people the chance to go ex-directory in the same way as other more traditional phone directories. We will ensure that Connectivity do not resume their service until they are in a position to deal with new ex-directory requests, and they have provided their assurances that they will make this process as clear and easy to use as possible. Further information on how to go ex-directory will be made available on the 118800 website (www.118800.co.uk) in advance of the service being made available again.

    We are aware that some emails have been circulated which suggest that if you wish to be ex-directory you have to put in your request by a specific date (in one of the emails, 13 July 2009). This is incorrect. You can choose to go ex-directory at any time.

    If your details are included in the directory and you have submitted an ex-directory request that Connectivity have failed to deal with, we will contact them to make sure they do comply with your wishes.

    [b:a54dce2b95]Sources of numbers[/b:a54dce2b95]

    We have made it clear to Connectivity that the service cannot operate in compliance with the law if they obtain and use numbers relating to people who would neither expect nor want their phone numbers to be obtained in this way. In other words, we said that if Connectivity were getting numbers from third parties such as companies who collect details relating to their own customers or from companies who buy and sell marketing lists, they had to be sure that those third parties were only offering numbers given by people who were aware of and happy with the fact that their details would be widely shared with and used by other companies.

    In this case, we would expect that people who do not generally allow their details to be shared will find that Connectivity have not obtained their number and that they are therefore not included in the directory. There may be instances where a person who did not expect that the organisation who had collected their number would share or sell it finds that their details have been obtained by Connectivity. In these cases, it is our role to ensure that Connectivity offer people the chance to go ex-directory and that they act promptly when a person decides to do just that.

    [b:a54dce2b95]Informing people[/b:a54dce2b95]

    A further requirement of the Regulations is that, if your details are included in a directory which is made available to the public, then the organisation which collected your details has to inform you of how they intend to use that information.

    Regulation 18 relates specifically to directory enquiry services. This Regulation requires that an organisation providing a directory enquiry service informs individuals, whose telephone numbers they wish to include, about the purposes of the directory. As explained above, they should also give them an opportunity to opt out of being included (i.e. to be ex-directory). Whilst the directory enquiries service provided by Connectivity is not a traditional telephone directory, in that individuals telephone numbers will not be given out, added to a telephone book or made available on the internet, this Regulation would arguably apply to the service Connectivity provide.

    The Regulations do not define how or when information about the service should be provided. The DPA requires that personal information is processed fairly. Broadly speaking this means that individuals should be aware how their information will be used. As explained above it would be unlikely that Connectivity will have obtained your telephone number unless you had previously provided it to other organisations, and had not objected to it being shared with third parties. In any event, Connectivity have confirmed they will inform individuals when they receive a request to contact a person on the database. A further opportunity to opt-out of the service will be provided at this point.

    I trust that the above information clarifies our view. If you require any further advice or assistance please contact our Helpline on 08456 30 60 60 or 01625 54 57 45 if you would prefer to call a 'national rate' number.[/quote:a54dce2b95]
  8. avatar fletch_belfast
    Just to check, this only affects contract phones, right?

    When it says all UK mobiles, it can't mean PAYG people, 'cos we just bought our phones and no-one knows who owns our numbers, aye?
  9. avatar my-angel-rocks
    No, they're harvesting numbers from anywhere they can. If you've given your mobile number to a company (say when buying something online), and didn't click the "don't sell my info", then they might have got your number from there.