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"Completely unacceptable behaviour from Marcus Music, B
  1. avatar WatchDog
    My first post!
    This is an awareness thread going out to make the general public aware of the kind of conduct the - staff exercise.

    I recently learnt of this truly outrageous story:

    [i:cb3c6fe414]A young adult aged 18 went into Marcus Music with the intent of checking out the drums section and gaining some knowledge and advice from the drum's salesman for any potential purchase.

    After spending about an hour listening the the salesman demo the drums and answering questions. The drum salesman, in a frustrating tone, asked the customer:

    [color=red:cb3c6fe414]"So are you gonna' buy this DDRUM kit or not?"[/color:cb3c6fe414]

    The customer, slightly cautious calmly stated:

    [color=cyan:cb3c6fe414]"Nah. I need to go home a think about it. I'm new to drums so i need to do a bit more reading up on everything."[/color:cb3c6fe414]

    The salesman in an aggressive tone then said:

    [color=red:cb3c6fe414]"Right well you just came in for over an hour, had me jumping through your f**kin' hoops, had me set up drums and move sh*t around, when i couldve been doin stock checks all this time! You've come in here and f**kin' wasted my time!"[/color:cb3c6fe414]

    Then the salesman got up close to the customer and in a slightly more aggressive tone, nearly shouting, demanded:

    [color=red:cb3c6fe414]"Now you get out of here (drum section), i'm done with you wasting my f**kin' time!"[/color:cb3c6fe414]

    The customer completely shocked proceeded out of the drum section and downstairs to the main floor and went straight to the desk:

    [color=cyan:cb3c6fe414]"Hi, i'd like to speak to the manager please."[/color:cb3c6fe414]

    The manager came forward and said [color=green:cb3c6fe414]"Yes? what is it?"[/color:cb3c6fe414]

    The customer then explained the situation:

    [color=cyan:cb3c6fe414]"I was up in the drum section, and ive just been shouted at and been hurled abuse and sweared at and stuff by the drum salesman"
    [/color:cb3c6fe414]
    The drum salesman who followed close behind quickly interupted and assertively stated:
    [color=red:cb3c6fe414]
    "He was up there for FOUR HOURS havin' me move round drums and playing them and wastin..."[/color:cb3c6fe414]
    manager:[color=green:cb3c6fe414]"What? You were only back from your lunch break about an hour ago, he hasn't been up there for hours..Now you go over there while i speak to this young lad"[/color:cb3c6fe414]

    After explaining the situation again to the manager and visibly upset and shocked, the manager then leaned in and said:

    [color=green:cb3c6fe414]"You know what you need to do? You need to get out of my store before i boot you the f**k out! Go on! Get out, this is private property!"[/color:cb3c6fe414]

    The customer, still in shock and upset, left the store.[/i:cb3c6fe414]

    This is an accurate account of what happended.
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  2. avatar rl-vl
    I like the way you're called WatchDog.
    But yea, that does sound quite rude if its true!
  3. avatar footoes
    My first post!
    boycotted! i know the guy this happened to. the staff at marcus were completely out of line on this one. for one, i'll not be back to them
  4. avatar rl-vl
    I've never liked Marcus much, haven't been in ages.
    Although, I suppose it is annoying getting 12 year olds coming in and playing Pantera really badly all the time.
  5. avatar blindstarkid
    matchetts and belfast guitar emporium are both amazing and cheaper!!

    matchetts is my choice!
  6. avatar blindstarkid
    [quote:bc54ff6629="rl-vl"]I've never liked Marcus much, haven't been in ages.
    Although, I suppose it is annoying getting 12 year olds coming in and playing Pantera really badly all the time.[/quote:bc54ff6629]

    lol yea i did that in matchetts only for me it was nirvana and blink-182. and the staff there NEVER said a bad word to me!!
  7. avatar p0d
    marcus is way too out of the way from me, but one time i was buying strings and he kept pestering me to get a kazzoo, and i turned to my mate and was like 'he wanted me to get a kazoo' while the guy was processing the order through the till and he butted in saying 'so do u want the kazzoo or what?!'

    it was like something out of the office, so awkward.

    'nah ... i'll just take the strings'
  8. avatar greensleevesisgod
    Haha, I know the guy in the drum room. Your mate's lucky he wasn't on the red wine...
  9. avatar leaky
    That is out of order. never liked that place anyways.
  10. avatar Strong Reaction
    I've never really bothered with Marcus. Their staff are too pushy, their range of bass guitars is poor, and their bass strings are more expensive than other Belfast shops.
  11. avatar Garzo
    The only time I bought anything drum related in there was a hi hat stand. The guy who served me doesn't sound like the fella in question but the thing was grand. Although the conversation was as follows:

    'I need a new hi hat stand.'

    'Alright come to the drum floor with me.

    'How much is this one?' [points to hi hat stand]

    'That's £blah'

    'I'll take it then.'

    Have no real preference of place though. Guitar Emporium sorted me out nicely when I bought my last acoustic though, but I have bought loads of stuff in all three places (Emporium, Matchett's and Marcus) and never had a problem in either. Maybe his cat died or something.
  12. avatar Niall Harden
    good story garzo!
  13. avatar p0d
    by cat do you mean "will to live" and/or "love of music"?
  14. avatar Tele
    I don't like Marcus at all - I tried a guitar in there, decided I liked it and then went to Matchetts (which I don't entirely like, but they're better than Marcus). They had the same model of guitar and it was as nice as the one in Marcus. I just told them that if they'd do the guitar at the same price as Marcus that I'd buy it there, which I did.

    So, I for one could believe this story and don't care if they go out of business regardless. I won't ever be buying a guitar there (though to be honest, I've met a couple of friendly staff and this is no direct reflection on them).

    It would have all been better if the Guitar Emporium had any good guitars at the time!
  15. avatar esotericeric93
    I used to work in Marcus and shop there from time to time and being familar with the staff,I'll stand in their defence and say they wouldn't speak in such a manner with out a good reason,it's a busy shop and there is alot more to being a salesman than chatting to the customers in attempt to gain a sale. Stockchecks don't get done themselves, you know? A shop can't be run without stockchecks- they need to know what's selling and what isn't, what there's a demand for and what needs to be reduced to clear. At the end of the day, a it's a shop- not a fun fair, the salesmen are paid and trained to sell products (they rely on a comission to supliment their wage)
  16. avatar Gripper Magee
    Well that's OK then :roll:
  17. avatar hardstaff0p
    that's a load of balls esoteric. are you trying to say that if a salesman (let alone the manager!) talked to you in that way you would just think "fair enough, he probably needs to be counting drumsticks anyway" !? I do feel bad for shops like Marcus etc as they are no doubt getting totally ruined by the internet but if they then turn around and cock up the one thing that the internet can't provide - professional advice and time - then they don't deserve the business. Last time I bought a guitar there I was charged nearly £100 over what Matchetts were asking. When I went to Matchetts, they just laughed at me. I was 14, lol. Now I use the internet.
  18. avatar hardstaff0p
    I do like the guitar emporium though and they seem to have the most down to earth and reasonable staff.
  19. avatar drakeguild
    Null Entry.
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  20. avatar The Donk
    yeah, that's bullsh*t man, and there's not too many shop workers on commission these days. (I work in a shop) Marcus have always had an unnecessary air of contempt for the people they provide a service for and this isnt the first time I've heard a story like this. On a rare occasion I'll go in and look at the shiny things, but every time I do I'm reminded of just how uninviting a store it is.

    Side Note: Dont forget about Bairds. I know they dont stock a lot of drum paraphernalia, but I've always had excellent advice and friendly service, even when I wasnt in to buy anything in particular.
  21. avatar The_Martyr
    Yep, Guitar Emporium all the way.

    Every time I go in, it's a friendly greeting and chit chat.

    Today I came in at about half past three, and was there until closing, checking out a fender deluxe I've had my eye on for some time.

    I asked if I could try out a Zakk Wylde overdrive with it, and they hooked me up. Within ten minutes or so, they let me know that a zakk wylde had come in second-hand, and I bought it there and then.

    It never feels like you're really being pushed anything in there. Mind you, neither in matchetts, many a time I've tried out about ten pedals and taken about an hour, and they never begrudge me, cos they know it pays to be nice.
  22. avatar Shane
    [quote:4563262d51="esotericeric93"]I used to work in Marcus and shop there from time to time and being familar with the staff,I'll stand in their defence and say they wouldn't speak in such a manner with out a good reason,it's a busy shop and there is alot more to being a salesman than chatting to the customers in attempt to gain a sale. Stockchecks don't get done themselves, you know? A shop can't be run without stockchecks- they need to know what's selling and what isn't, what there's a demand for and what needs to be reduced to clear. At the end of the day, a it's a shop- not a fun fair, the salesmen are paid and trained to sell products (they rely on a comission to supliment their wage)[/quote:4563262d51]

    Yeah, but you don't work for them anymore, esotericeric, so why stick up for them? I don't stick up for Spuds Fast Food Restaurant and Takeaway - the Anti-McDonald's and home of down-to-earthiness quality drunkness food! (much).
    It's quite obvious that the guy working there wasn't just having a bad day as I think someone implied. In fact, it's safe to say that he shouldn't have been employed anywhere where he had to deal with anyone other than himself.
    Even if somehow John Bonham's ghost had been resurrected and put into this silvering haired, skinny, bitter, failed rockstar, his opinion and attitude wouldn't have been acceptable.
    Saying that, anytime I've been in about drums to that place, the staff have always been great. My first encounter was with John Wilson. Although he was a bit of a show off, I ended up getting lessons from him (so Marcus Music didn't profit from that.) Then I was sold the kit I would still use today (if I wasn't so fu@king lazy and unmotivated) by a guy called Simon who was very friendly and dead on and a big Dennis Chambers fan. I had to sell my Granny for that purchase. However, Simon very calculatedly and adamantly said that he was going into medicine because the financial yields would be greater - no, 'more reliable' - my words, not his, but that was his gist.

    Hang on, Esotericeric, is your name Simon?
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  23. avatar theavenue
    Anything I would want with music and instruments I would get online now. I have been playing the guitar for a little over ten years now, and piano for four years and despite this length of time and the amount of money I've forked over for this, I just never feel welcomed anytime I go into Marcus or Matchetts. The only place I have ever felt welcomed or comfortable would be the guitar emporium. The staff are great, very relaxed and don't get pissed when younger players come in and play Metallica or Guns N' Roses.

    I went in with a friends once to Marcus to buy drums. We had the cash in our hands, and weren't even taken to the drum room. They handed us a catalogue that had one picture of each kit and no price whatsoever. That's helpful. We promptly left and headed off, begrudgingly to Matchetts.

    The Matchetts staff aren't helpful whatsoever. They hang around in their little clique and cast a scornful eye over anyone who dare touch one of their guitars.
  24. avatar Brendzo
    i have to agree, me and a few other boys from our band went their lookin to purchase a PA system. The fella from the 2nd floor who deals with them had us standing around and waiting in a room on the top floor for 2 and a half hours and in the end didnt even come to us. We then complaind to the manager then walked out with out receiving as much as a sorry....


    in short----------------- BASTARDS------------------
  25. avatar unplugged
    no his name is dave boden. Not Simon MC Bride.

    Graeme who used to be the guitar salesman was my guitar player for quite a while and a good mate. He used to work there but has since packed it in. Nice helpful guy but i am near sure he was restricted to what he could do for people by policy.

    I for one wouldnt buy a thing from that store, due to the fact that the owner is a very rude and quite unpleasant man. But thats just my opinion. I watched him belittle a saturday boy once in front of a bunch of customers and it was very unpleasant for me and also moreso for the wee guy getting the ear bashing. From that day i swore never to buy from there again but i will say i did buy my Takamine TAN10 from there which is the best acoustic guitar this world has ever seen. (pre ear bashing times)

    The prices are inflated and the guitar selection is basically quite limited and based on endorsments. Some nice guitars yes, but not my type. £400 Tanglewoods aint my thing. And they no longer stock Takamine Japan which are the only acoustic guitar ill play (take heed lol)

    I hate the bloody place.
  26. avatar Shane
    Dave Boden? I think I had him Baby Snakes burnt! I even posted it to him.
    Re this manager guy, I know there'd be a lot of young kids braving that place to purchase their first piece of musical equipment. These young kids might not know what to say or do when raw foulness is presented to them, but perhaps some day a tougher and more wisened musician with the same naive eagerness might walk in some day, and respond to the rudeness with a head in the face!
    I'm sorry if that was a little harsh, but I can't abide pompous smug rudeness.
  27. avatar artofdarkness
    Aye, there's the thing - the tone of a workplace is set by the boss, and if he's a waste of space, then no surprise the employees turn out unfriendly.
  28. avatar Arcane
    Knobs. dont go to Marcus I think is the vibe.
    The people in Matchetts are a bit weird aswell, like alot of
    bands in this city people who work in instrument shops are a bit up themselves.

    F u c k em.
  29. avatar confetti
    they have probably had it so easy for years, with nowhere else to go and no internet, it didn't matter if they were rude, because you had to buy your stuff there or not get it at all. The emporium possibly try that bit harder because they were established with the internet in full swing. Maybe something should be said directly to the shops, rather than on here.
  30. avatar drakeguild
    Null Entry.
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  31. avatar unplugged
    to be honest in my mind here is my deal for those unfamiliar with belfasts music shops:

    Bairds: Slightly dearer than most but for anything PA or audio ill go here if i cant get it cheaper online and i know what i need. if i dont know ill almost certainly buy from here with Darrren and Canadian John being on board in there. guys know their stuff.

    Matchetts: Is now basically a discount online store, as selling on ebay and website. They can price match anything and i find Paul in there a decent and helpful guy. Dont know wat to make of the rest of them. I can see the intimidation thing there but that is in 99% of guitar shops. Alot of it is self inflicted by us all in our own minds. :lol: In all a cheap shop with some great guitars and guitar discounts. Great range of mics and FX too.

    GE: Nice shop, plenty of guitars and great service. Its got better of recent times, as before i wouldnt set foot in it because the staff then were a shower of fools. The guys now (inluding young chris off here) are top notch and the victor guy does give some good cash discounts. the best les paul i ever played i got from here. Nice shop be the parking a little awkward but great place.

    Marcus: Balls.
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  32. avatar Rich9
    i concur with Unplugged's above summation. I'll never set foot in Marcus again after the attitude i got whilst trying to give them some money. Fools.
  33. avatar unplugged
    ill bet marcus will be closed within 5 yrs.

    they are too expensive and i mean if u get attitude buying strings then why would you want to sit in their high end guitar room. there wont be too much sold out of that.
  34. avatar DuncanDisorderly
    marcus tends to cater for the "older" clients it seems, living off a few customers. their strings etc are well overpriced and dont even compete when you point out matchetts is cheaper. in saying that they once paid for my taxi when i bought an amp from them. i cant believe that some people are justifying what that guy done if its true; gordon needs to stop sticking up for his mates when they are clearly costing $$$.

    matchetts is nice and cheap but i feel a bit paranoid in it. in saying that i feel it has improved in that respect of recent years.

    the emporium is great - guitars that arent squiers and you can haggle - my tele custom from there is the nicest guitar ive ever played.

    bairds is not the cheapest but customer service gives them a steady clientele as has been proved by any comments here relating to them. i got my vox ac15 there and the canadian guy is very friendly.
  35. avatar ryanego
    I used to have an Ibanez JS1000, which was a gorgeous guitar, but I decided to sell it because it just wasn't what I wanted and i needed the money. I went into Marcus and explained that I was looking to change from my Ibanez to a Strat, fully knowing that USA strats are usually cheaper. The salesman, intentionally or not, made me feel like an idiot and just kept saying "but the Ibanez is better".

    Fortunately I managed to sell the Ibanez privately.

    I then went to Matchetts and got a great Strat, after trying a few out, got treated like an adult, and got the best price I could find anywhere.
  36. avatar machinehead
    Last year I was in Matchetts looking to buy a pedal.

    I was over at the end of the counter looking at the pedals display when this young guy (all eye make up and red dyed longish hair) came over and told me to get out from behind the counter. No attempt to help or make a sale!! Just rude.

    Now, I was about half a step inside the counter which was the only way to look at the pedals since that was where they were displayed.
    I left the shop vowing never to return.

    I have been buying stuff in Matchetts long before this little turd was even born, but no more..........

    Marcus I've found to be fine but maybe that's because I'm older?
    Guitar Emporium seem like decent guys- I bought a guitar there last year. Service fine and good price.
    Bairds are, and have been in my 30+ years of using music shops in Belfast, the friendliest and most professional.
  37. avatar gavinearly
    I've always said that I think Matchetts are alright.

    They've ordered me stuff that they didn't normally stock and sold me it very very reasonably. I've also had to send some stuff back for repairs and they've been brilliant also.

    I think Marcus is ok depending on who you deal with. I'd bought a few things off Gordon and Graham and they were ok. But there does seem to be a general attitude in there now that if you're in to spend less than a grand they don't wanna know.
  38. avatar unplugged
    frankly i dont think marcus realise how bad this is for them. how many NI musicians (ie their lifeblood) have read this.

    bad one lads. Should have been more polite to people. You are not invincible. If cash bearing people dont come through your doors they shut. Simple as that. take heed.
  39. avatar nev
    [quote:9235219e8c="hardstaff0p"]I do like the guitar emporium though and they seem to have the most down to earth and reasonable staff.[/quote:9235219e8c]

    Ditto.

    I dislike Matchetts due to the small asshole who works behind the counter, who ignores you if want to ask him any questions and doesn't give an honest opinion. Quite the prick!

    Marcus I found to be expensive and quite intimidating at times. The stuff are more truthful but I don't go out of my way to venture there too often.

    I found the guys in the Gutiar Emporium to be the most friendly and honest folks (keeping in mind they had the sale purely in mind). I never feel intimidated to play any of the guitars or to question the sales staff on any of the products.
  40. avatar supersonicsolos
    I Find Matchetts really tense when you go in, they all seem to stare at you.Even when you look at the guitars theres always someone sittin Beside the Amps eyeballin you..they dont really have that good a choice of guitars.manily strats and les pauls i find.....Few Chrismass a go my aul Fella got me a Gibson Ej200 I Wanted the SunBrust Like Noel Gallaghers but when he got it It was A Natural finish and they couldnt get the one i wanted .Dont think the gave a F.uck but i keept it and Love it now.
  41. avatar Sadoldgit
    I havent used Marcus Music since some time in the late 80`s , I think.
    Matchetts...yep, I`m sure they can be a wee bit odd to a youngster, but an old bloke with some folding to flash , they are fine and I have always found them very easy to deal with.

    I spent many`s and afternoon on the way home from school pestering them when the rock section was upstairs in the main shop.
    They allowed me to play the instruments, and now , when I have sons to get gear for, they are my first port of call .
    They more often than not will match internet prices, and their on on line store is great, as you dont get a nasty postal surprise, like you do with GAK.

    No excuse for such behaviour , and the fool of a salesman should realise that whilst he may not get a sale that day, if he is decent, the customer is very likely to keep coming back....just like I have for 20 years or more to matchetts.
    The guitar emporium are really nice, and when my guitarist son can afford his 2 grand axe, that`s where I will send him.
    He will of course be spending his own money, not mine.
  42. avatar feline1
    [quote:e8ec9cd348="WatchDog"] "Go on get out. This is private PRAPERTY. Get the <img src='http://www.fastfude.org/forums/images/smiles/013.gif' /> out."

    The customer completely upset and shocked left the store immediately.[/i]


    This is truly a disgrace, ive never heard anything like this before. Please pass this on to anyone.[/quote:e8ec9cd348]

    The thing is, I can picture this scene exactly in my head, and don't find it surprising at all - it's really quite common in Belfarce.
    The reason, of course, is that the shop is run by spides (who really ought to be killed).
  43. avatar The_Martyr
    [quote:b9565ff065="machinehead"]this young guy (all eye make up and red dyed longish hair) came over and told me to get out from behind the counter.[/quote:b9565ff065]

    That sounds like my good friend Dave, and he is well-knowned for his affable charm. I cannot envision him ever being rude, haha.

    We actually bonded over me trying out a load of pedals in there.
  44. avatar rl-vl
    Dave is a lovely guy, he'd never be horrible to anyone!
    Maybe you just don't like the makeup, haha.
  45. avatar leesub60
    posting under husbands name as logged onto his profile while stuff burns...

    For once, I actually made it through 3 pages of posting! It was an interesting topic to me as I worked for quite a while in a music instrument store in Gloucester - Duck, Son and Pinker - it pains me to admit to it but... Mostly all the people who work in these stores are up their own arses. Now I say MOSTLY because there were two of us there (as i'm sure there are in other stores) who genuinely wanted to help people and were glad when kids came in to purchase their first music instrument! It's a shame because this is part of the reason why people don't use stores anymore, of course price is always a factor, but some of these people really do behave like they're above you for some reason.

    You could be a grade 8 Distinction Violinist! Go into somewhere like Matchetts and be treated with the upmost contempt by a badly made up kid who can maybe hold together a tune on a guitar!!!

    Matchetts, for me, was always a place when younger that my dad would take me as a treat. The old staff were there - the old man was forfront and there were no emo wannabes in sight! The atmosphere was one of togetherness, of people together who really had a respect for music and others who loved music! I loved those visits. In the last few years i've hit there twice, once to browse and once for my husband to buy a guitar. No one helped us, no one gave us information, nothing - luckily enough lee knew exactly what he wanted. I was so dispirited by the whole atmosphere in the place when lee asked me to get him an amp for Christmas I just ordered it from Matchetts online which in fairness was more than well priced!

    This turned into such a long post and sorry about that but it's been fun reminiscing.

    Thankfully i've never had the experience of being in Marcus but my dad always said it's somewhere he would never go.

    What a shame that a love like music is being tainted by jackasses in Music Stores.

    just want to end by saying they're not all jackasses!
  46. avatar jigsee78
    I bought bass bins in marcus i was told there was cross overs in them as i asked for that. But of course 5 months later when i got them there wasent so when i told them this they tried to blame me. But they picked the wrong person this time so i told them if it was not sorted i would put the bins through there nice big window and that fixed that problem. So i showed them who the daddy was. :lol:
  47. avatar Rock Danger
    Oh that's how you solve everything, bin this, knee cap that, destroy public property on US soil. :lol:
  48. avatar die the flu
    I just buy everything online now.

    But if I have to venture into a shop in Belfast I normally go to Marcus, and have never had any problems.
  49. avatar Amz
    i never go near Marcus as it's a bit out of my way. And I'm certainly not pushed on venturing that way now. I like guitar emporium, but end up usually heading to Matchetts - mainly because its handy to pop to on my lunch break. GE & Matchetts have always been spot on with me :)

    Music shops in general, can be rather intimidating, so all the more reason to not be an arse... Like any shop, there's a push for a sale, but as long as you do some research and know what you want, you're grand. I remember being down a few years ago in guitar shops in dublin, and found most to be ignorant assholes - who assumed I knew nothing and constantly TOLD me what i wanted. I eventually found one shop (cant remember which), that let me try out so many guitars over hours, no rush - came back now and again to make sure any question where answered, and were genuinely nice, helpful lot. It can make all the difference. I didnt feel rushed or intimidated. Some sales people can forget that the customer may have been waiting months, maybe years, to make that purchase, and its not going to be like buying a loaf of bread.

    anyway...all i tend to buy in town are strings and cables. Though, I wanna pick up a cheap bass some time soon and might just go local - no worrying about delivery et all...
  50. avatar blindstarkid
    [quote:3b1375f1c1="Amz"]I wanna pick up a cheap bass some time soon and might just go local - no worrying about delivery et all...[/quote:3b1375f1c1]

    ive got one going if u want?
  51. avatar zep
    Don't bother with music shops In Belfast anymore, got fed up of being sneered at/looked down on/generally messed around by people, usually in Matchetts. The internet gets it to me quickly and cheaply, and on the rare occasion that I have contacted the likes of (say)thomann by phone, I've always got top notch service.
  52. avatar esotericeric93
    [quote:a670a22537="hardstaff0p"]that's a load of balls esoteric. are you trying to say that if a salesman (let alone the manager!) talked to you in that way you would just think "fair enough, he probably needs to be counting drumsticks anyway" !?[/quote:a670a22537]

    No,I am not saying that at all, but there's such a thing as time wasting,I hope some day you get a job in a music shop, and see how you feel in a similar situation.Some people are just naturally ignorant, I'm not disputing that but,majority of marcus staff don't fit that criteria. What's a load of balls is you saying what I said is a load of balls. Having worked there, I can safely say that, having a friendly chin wag to a "customer?!" can tend to get you on the wrong side of the boss. I don't condem the boss for that, he pays his staff to make sales,if a random, goes to the effort of striking up a conversation about products to the sales man, and then decides to walk out, then the person or persons in question have wasted the time of a salesman.It's a vicious cycle, but such is life,if an alledged customer wastes the time of an employee, then that's a waste of the owners time
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  53. avatar The Donk
    "What's a load of balls is you saying what I said is a load of balls"

    classic
  54. avatar artofdarkness
    Surely music stores realise that with the internet eating into their sales, the only advantage any store retains is that there are real live people there you can talk to about products you can actually see and try out.

    From a purely business point of view, having good customer relations would therefore seem essential.

    Even the idea of them being annoyed by supposed time-wasters who come in and play the stuff, there are ways of handling that without being unfriendly, and besides, one day that kid's going to have more cash than he has now, and his da will certainly have some, especially round Christmastime.

    Sales is about what you sell today, but it's also about maximising your returns in the long term, that's the way I'd see it.
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  55. avatar esotericeric93
    If you don't like the shop, don't buy from it, there's no need to preach abuse, as an ex- employee, I believe I know better than anyone elese in this thread
  56. avatar TheJaneBradfords
    I was casually looking at a $20,000 fender tele in a store in NYC and a lady who worked in the shop came over and said 'it's a beauty isn't it, you want to play it?' I politely explained that I was just looking and wouldn't be buying it and she insisted that I give it a go regardless cos 'everyone should play a guitar like this every once in a while!"

    Every music store i visited in Manhattan had similarly nice staff:)
  57. avatar artofdarkness
    [quote:d409bf37be="esotericeric93"]If you don't like the shop, don't buy from it, there's no need to preach abuse, as an ex- employee, I believe I know better than anyone elese in this thread[/quote:d409bf37be]

    Thing is, I imagine most people would like to support their local music stores, and don't want to scratch them off their list. That's not a solution to the problem. And if people are finding issues with the service, there's no point in denying it, because if they're aired, there's a greater chance the whole issue can be improved, to the benefit of all.
  58. avatar The Grace Jones
    [quote:64b4459c62="esotericeric93"]If you don't like the shop, don't buy from it, there's no need to preach abuse, as an ex- employee, I believe I know better than anyone elese in this thread[/quote:64b4459c62]

    Balls, balls and more balls. It's getting hard to see for the balls. If you talk any more balls there will be so much balls all over everything that Fastfude will resemble a ball-pool. Cease with this balls-fest.
  59. avatar esotericeric93
    [quote:4cb36d629f="The Grace Jones"][quote:4cb36d629f="esotericeric93"]If you don't like the shop, don't buy from it, there's no need to preach abuse, as an ex- employee, I believe I know better than anyone elese in this thread[/quote:4cb36d629f]

    Balls, balls and more balls. It's getting hard to see for the balls. If you talk any more balls there will be so much balls all over everything that Fastfude will resemble a ball-pool. Cease with this balls-fest.[/quote:4cb36d629f]

    Deep down you know I'm right, you're just jealous you didn't say what I said but, how could you?- you never worked there :smt098 I jest ofcourse. But, stop saying balls &,give me the benefit of the doubt
  60. avatar thepalemonarch
    This is madness , personally id have laughed at the salesman with a mighty " FVCK YOU :D BUFFOON " and left , knowing he was stuck in work havign a sh1t day.

    Buffoonery of the utmost
  61. avatar bodacious_happenings
    [quote:180506f9a9="thepalemonarch"]This is madness...[/quote:180506f9a9]

    This...is...SPARTA!!!
  62. avatar hardstaff0p
    I hear what you are saying esoteric, but I can't say I agree with you. Who pays the wages of the salesman, the bills, the rent and any profit the shop might make? The customer. So you (the salesman, not you personally) should bend over backwards to help the customer feel comfortable and happy to give you his or her custom. Who gives a shit about stock checks if you've got no customers to sell stuff to.

    oh and by the way, basic retail skills aren't something you have to go and work in Marcus music to develop so I don't see how you know anything more about this subject than anyone else on this forum who has had a job in Tesco.
  63. avatar artofdarkness
    It seems working for them can be as frustrating as buying from them can be.
  64. avatar VimFuego
    Good stuff, it always amuses me to read stories like this, especially as the progfather seems to have peaked in the hilarity stakes. Still the steve vai of drums Dave?

    Anyhoo, yes Marcus are a poor company, i dont think much of any of them to be honest. If you want to encounter cerebrumless staff, take a visit to dawsons or EMS or whatever its called. They are the holy grail of unhelpful, clueless idiots.
  65. avatar all-is-vanity
    I think it takes respect to be a good retail assistant as well as maturity, experience and patience.

    It seems the situation is that with the internet monopoly on music sales, there is less money in local retail. The more maturer men who used to work in these places probably aren't earning enough to justify staying and so move on. This means the shops lose what portion of maturity and experience they did have and employ a younger, inexperienced person.

    If I go into a shop I don't want to hear what it says in the catalogue, I want to hear all the little things that come from having actually used the instrument. You want to know about tuning issues, the durablility of the instrument, how it sounds in a recording environment, what adjustments can be made to improve the quality of sound/tone, how versatile the instrument is (range of sounds), etc.

    When I want little bits and pieces I go to Matchetts, cause most of the time I know what I'm after. If I'm going to buy drums/cymbals now, I go to Rob in Coleraine (for the qualities mentioned above) or look online.
  66. avatar Tele
    [quote:d7a63fee44="esotericeric93"]If you don't like the shop, don't buy from it, there's no need to preach abuse, as an ex- employee, I believe I know better than anyone elese in this thread[/quote:d7a63fee44]

    You don't know shit. I don't care how "hard" it is working in Marcus; if they don't treat customers properly then they won't sell things.

    I distinctly remember going into Marcus about two or three years ago, and having one staff member behind the guitar counter say to another "here come the kiddies", whilst looking over at us.

    That kiddie had 500 pounds on him at the time and immediately turned around and left the shop.
  67. avatar drummerboy1
    :)
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  68. avatar billyfyffe
    Pete. Share. Please. Your stories are priceless. Hahahaha.
  69. avatar confetti
    [quote="esotericeric93"I can safely say that, having a friendly chin wag to a "customer?!" can tend to get you on the wrong side of the boss. I don't condem the boss for that, he pays his staff to make sales,if a random, goes to the effort of striking up a conversation about products to the sales man, and then decides to walk out, then the person or persons in question have wasted the time of a salesman.=quote]
    now that is a load of balls. If a person strikes up a conversation and then walks out, how do you know they won't be back in a weeks time with the money? if you treat them badly they will never come back. A boss that condemns a member of staff for talking to customers, is an idiot as far as I am concerned.
  70. avatar supersonicsolos
    But Sure at the end of the day your still gettin Paid ...manners cost nothing but are woth more than Dimeonds
  71. avatar fastfude
    'sake. I take a weekend off and come back to find this. :(

    So, everyone seems to be taking at face value what is a [b:88a908f3ff]paraphrased[/b:88a908f3ff] argument retold by an [b:88a908f3ff]anonymous first-time poster[/b:88a908f3ff] who claims that this is [b:88a908f3ff]second hand information[/b:88a908f3ff] from a friend [b:88a908f3ff]who in turn heard it second hand from another person[/b:88a908f3ff].

    Now it may be an absolutely true story and accurately retold, but forgive me if I'm sceptical on that front. It's piss-easy to exaggerate these things in the retelling.

    The first problem is there is nothing to back any of these claims up, this could be entirely fictional from start to finish. At least go in with a friend in future so you have an accountable witness.

    Worse yet, a caveat saying "This is the rough idea of what he said" is followed by some very specific quotes with very specific slander! What? If you can't remember the specifics, don't make stuff up! Just give the general gist and don't put words in peoples' mouths.

    [b:88a908f3ff]If any business aimed at musicians gives bad service, they deserve to be exposed so that others don't get abused the same way.[/b:88a908f3ff] That does not, however, give anyone licence to leap onto the Internet and make unverifiable claims from behind an anonymous username. Your IP gets logged when you post on any forum by the way - a court of law would have little difficulty tracking you down in a libel case.

    An opportunity for valid criticism has been squandered here by a bad retelling of third-hand hearsay, followed by a mob of me-too pitchfork-wavers. I'm a bit disappointed that more of you didn't stop to ask questions before jumping in here.

    Stick to the facts or lose the argument.
  72. avatar Chi-Lite
    But what you're forgetting, Roger, is that many of us would like to read what was allegedly said, just for the craic of it, and don't give a ballix whether it's true or not. ;-)
  73. avatar trepanner
    What has been bothering me from the start of this thread is the way this is being stated as (and largely read as) "unnacceptable comments from Marcus Music", when the actual complaint whether factual or not is "unnacceptable comments [b:b85a6c3682]from one member of staff [/b:b85a6c3682]at Marcus Music".

    There is a [i:b85a6c3682]big[/i:b85a6c3682] difference between a company/establishment having bad policies and providing bad service and so on contrasted to the allegation above which seems to be that [b:b85a6c3682]one[/b:b85a6c3682] member of staff has an attitude problem. Regardless of what anyone may think of Marcus Music in general, even if the above allegation is completely factual I don't think it reflects on the management, on company policy, or on the quality of their establishment; [b:b85a6c3682]if[/b:b85a6c3682] and I stress [b:b85a6c3682]if[/b:b85a6c3682] it is factual, your issue is with one individual and you should take that up with the shop's management, in the same fashion that I imagine most of us would were it any other kind of retail establishment where something similar had occurred but for which we lacked a related forum to anonymously air our grievances upon.
  74. avatar DuncanDisorderly
    [quote:cc0f158ffd="fastfude"]So, everyone seems to be taking at face value what is a [b:cc0f158ffd]paraphrased[/b:cc0f158ffd] argument retold by an [b:cc0f158ffd]anonymous first-time poster[/b:cc0f158ffd] who claims that this is [b:cc0f158ffd]second hand information[/b:cc0f158ffd] from a friend [b:cc0f158ffd]who in turn heard it second hand from another person[/b:cc0f158ffd].
    [/quote:cc0f158ffd]

    not necessarily, it just spurned an argument. five pages of posts debating the issue suggest that this was more than simply an isolated incident, no?

    btw i see your point - there is a fine line between debate and libel!
  75. avatar trepanner
    Ah, come on. Whether a black crow was white would get 5 pages of intense rhetoric round these parts.
  76. avatar fastfude
    Without accountable facts it's just 5 pages of "me too" whinging though. If you want anything to actually change you have to be able to point at specific evidence of wrongdoing that can't be dismissed or ignored, otherwise it's just your word against theirs amid a lot of anecdotal internet posting.
  77. avatar Mutts Nutts
    so what was supposed to have happened again? was this in the drum room or the main shop?
  78. avatar fastfude
    Someone heard from someone who heard from someone that someone didn't buy a drum kit.
  79. avatar RockShandy
    The man has spoken.

    Don't dare complain about customer service in future if you don't have the common courtesy to be wearing your wire and hidden camera at the time.
  80. avatar EB
    Have to agree that I prefer to use the internet rather than face the blank and unhelpful stare of most music shop staff!Though there are a few exceptions.
    Bairds has the most relaxed atmosphere I've experienced and John has always been helpful but not pushy, though I've never tried the GE.
    Went Amp shopping this time last year with cash in hand, tried Matchetts, Marcus and Bairds.
    Matchett's guy was helpful but had nothing to look at in valve amp department that day.
    Marcus' guy had one fender valve amp and when asked if they were getting any new stock in just shrugged his shoulders and gave the aforementioned blank unhelpful stare!
    Bairds had a few to look at and try along with some helpful info. bought there and then and got reasonable cash discount.
    Of the 3 shops Marcus was the least helpful. No plans to return in the near future!
  81. avatar feline1
    [quote:f03617c059="fastfude"]'sake. I take a weekend off and come back to find this. :(

    So, everyone seems to be taking at face value what is a [b:f03617c059]paraphrased[/b:f03617c059] argument retold by an [b:f03617c059]anonymous first-time poster[/b:f03617c059] who claims that this is [b:f03617c059]second hand information[/b:f03617c059] from a friend [b:f03617c059]who in turn heard it second hand from another person[/b:f03617c059].

    Now it may be an absolutely true story and accurately retold, but forgive me if I'm sceptical on that front. It's piss-easy to exaggerate these things in the retelling.

    The first problem is there is nothing to back any of these claims up, this could be entirely fictional from start to finish. At least go in with a friend in future so you have an accountable witness.

    Worse yet, a caveat saying "This is the rough idea of what he said" is followed by some very specific quotes with very specific slander! What? If you can't remember the specifics, don't make stuff up! Just give the general gist and don't put words in peoples' mouths.

    [b:f03617c059]If any business aimed at musicians gives bad service, they deserve to be exposed so that others don't get abused the same way.[/b:f03617c059] That does not, however, give anyone licence to leap onto the Internet and make unverifiable claims from behind an anonymous username. Your IP gets logged when you post on any forum by the way - a court of law would have little difficulty tracking you down in a libel case.

    An opportunity for valid criticism has been squandered here by a bad retelling of third-hand hearsay, followed by a mob of me-too pitchfork-wavers. I'm a bit disappointed that more of you didn't stop to ask questions before jumping in here.

    Stick to the facts or lose the argument.[/quote:f03617c059]

    It's not an argument, Roger, it's a fundamental struggle for existence by normal humans against I tidal wave of spides.
    And who but a fool would speak out in public against the spides with a traceable address, as they'd risk getting their knees done.
  82. avatar tinpot anto
    Knowing EXACTLY who y'all are talking about the term "spide" has [b:5eeaaf9c36]never[/b:5eeaaf9c36] been used more inexactly.
  83. avatar chris1984_99_99
    Its pretty obvious flicking through the pages of this topic that regardless if the original post is accurate or even true, marcus is the least favoured store in belfast and a lot of the stories are very similar.

    My personal experiences of marcus arnt great, if im even in town looking around the music shops i usually just give it a miss altogether in favour of going home and online.

    Last time i was in was near 2 years ago looking for a nice acoustic, I saw one online i wanted, but wanted to buy it from a shop if someone could order it in. So off i went to matchetts, they quoted me around £200 and it would be 2 weeks. Cheers... and off i went to marcus... they quoted near £400 and about 3 months wait. Needless to say that was after a good wait on someone to help in the store (and it wasnt busy).. and needless to say i went to matchetts and not only bought the guitar, but about £100 worth of other stuff like cases, leads, mic stands etc.

    Now in matchetts they were friendly enough, especially when i was buying more and more gear. Ur guy paul was very friendly, especially when i gave my address and deposit seeing we live fairly close to one another. A week later i was in matchetts again looking, and not one person would look or talk to me, paul included even after i said hi to him.

    Bairds, when i first took up bass, thats where i went to in order to buy my rig. Canadian John is a good laugh and really knows his stuff, i learnt a lot of from him while i was in the store, and ive been back since manys a time.

    Guitar emporium, the ONLY bad thing i can say for that place is the price... but my god you get what you pay for. It has the have the best collection of guitars in all of ireland... If your overhydrated, go in there and shed a few stone through druelling.

    Through bad health i havnt been in the city centre for a good while, but i went into the GE one time with my bass looking at amps, while messing around with one amp one of the guys who works there (i dont know his name.. he had a beard and plays bass) noticed the intonation wasnt right on the bass. I agreed and said i was going to get it set up anyway. he took the bass off me there and then and while we were having a chat he did a set up for me.... and didnt take any money off me afterwards! Now how could u fault that!?

    Thats my take on the local stores. :-)
  84. avatar Pix
    Surely the "me too" posts are generally first-hand experiences from disgruntled customers though? :?
    There have been a good number of threads complaining about Marcus right enough, it is getting a bit tiresome, because the whinging doesn't actually seem to stop people going there.
    I'm annoyed that the original post has been removed, but mostly just cos I'm nosey.
    Also, I suspect there are a few more than one ex-employees in this forum..
  85. avatar T Entertainment
    Feline - please, please, PLEASE will you fix it for me to hear the saga of Tray Alacktranix ONE MORE TIME? :smt049
  86. avatar fastfude
    [quote:9e44ab7482]Surely the "me too" posts are generally first-hand experiences from disgruntled customers though?
    [/quote:9e44ab7482]
    Yep, undoubtedly there are clear problems with customer service in our local music shops - I've actually run out of votes agreeing with the points of other posters who've put it in clear and objective terms based on first-hand experience. Those accounts are valuable, but the original post was not because of the way it was put forward.

    It's the anonymous, unaccountable, fact-free "I heard from a friend who heard of a guy who..." stuff that irritates the hell out of me, as it undermines the chance to actually get the clear message across that there's a real problem behind all the stories. If it's true, get the original guy to come on and tell his story calmly and clearly.
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  87. avatar feline1
    [quote:af1dbb44c7="T Entertainment"]Feline - please, please, PLEASE will you fix it for me to hear the saga of Tray Alacktranix ONE MORE TIME? :smt049[/quote:af1dbb44c7]


    Do you know, I'd actually forgotten about that! :lol:

    It really forms the archetype of Spide-Controlled Consumerism, though, doesn't it?

    Verbal abuse of customers, bizarre rantings at them...
    Staff being incensed by any claim of expert knowledge on behalf of customer, and likewise any tentative suggestion by customer that staff could be mistaken about sthg.
    Affrontery by staff when presented with any complaint about faulty products or shoddy service.
    Ultimately all sublimated down into paramilitary undertones and threats of "we know where you live" and "right you're barred from any shap in this city so ewe are!" etc etc

    SPIDES: RESIST AND SURVIVE!
  88. avatar Mutts Nutts
    Has it occured to anyone that mibbe this guy was being a pure tit and deserved to be bucked out?
    Was he being a tool or acting the maggot?
    It takes a lot to get yerself thrown out of a shop surely or is that only the shops I've worked in?
    Mibbe he deserved it then.

    And don't give me that "customer is always right" nonsense because, from experience that is seldom the case. Especially if they remind you of it.

    I'm sure someone here can/will correct me but don't shops reserve the right to withold service at their discretion?

    No, I don't work for Marcus or shop there either. Cos I'm skint. And funnily enough the place hasn't shut down.
  89. avatar feline1
    [quote:fd1b29951d="Mutts Nutts"]
    It takes a lot to get yerself thrown out of a shop surely or is that only the shops I've worked in?[/quote:fd1b29951d]

    Are you a qualified shop assistant then? Or is your NVQ actually in something else?
  90. avatar Mutts Nutts
    are you a qualified slabber or do you just think you're funny? :lol:
  91. avatar feline1
    [quote:1fc72e5465="Mutts Nutts"]are you a qualified slabber or do you just think you're funny? :lol:[/quote:1fc72e5465]

    Do it's just that you clearly have such insight into good practice in the retail sector, I wondered where you'd acquired such knowledge. Fawlty Towers DVDs, was it?
  92. avatar chris1984_99_99
    lol oh boy :lol:
  93. avatar nonlogic liam
    I hate strangers and every time I go into any shop something unfortunate happens to me. Like when I order a veggie meal in a cafe and some massive chicken sandwich shows up or if I'm in a changing room the lock is broken
    and someone always opens it as I'm dropping my trousers. Or I get so nervous I just have to buy something in order to justify my presence in the shop. So I tend to avoid shops at all costs.
  94. avatar tinpot anto
    People *know* you around Belfast, Liam, I'd go for a fake moustache.
  95. avatar feline1
    Look, Shapkeepers is ENTAIYTLED to stap people slabberin', so they is! :o
  96. avatar nonlogic liam
    [quote:3840c0faf1]People *know* you around Belfast, Liam, I'd go for a fake moustache.[/quote:3840c0faf1]

    I once had a moustache (during my 17th century French prince look) however oneday a horrid spide (tanked up and wearing a white tracksuit) pointed at me and said "la at the fecking shape of ye, hey. What a feaking wan-ker". I quickly hobbled home and reached for the nearest razor.
  97. avatar tinpot anto
    Yes but I heard that "spide" was actually a local minister of the Church escorting some children with learning disabilities to a local charity gala event.
  98. avatar nonlogic liam
    Er, not really.
  99. avatar tinpot anto
    We know the truth Liam. :lol:
  100. avatar feline1
    Been on holiday to Jersey recently, Anto...?
  101. avatar BinaryOperator
    I have had TERRIBLE experiences over the years in all of the music shops in belfast (bar GE, which has yet to get my custom). I have to say that now I'm older, more jaded and I've got more experience dealin with idiots I don't accept bad service and have no problems asking to speak to someone who knows what they are talkin about.

    There are assistants in Marcus who've been there for years and who do not know anything about consumer rights, never mind equipment. I refuse to even speak to these people. ON the other hand there are some great people in there - Gordon for one, Graeme when he was there and many moons ago some greasy longhair called chris (whatever happened to him? I think he used too much lotion ahem).

    I used to dislike matchetts but have made quite a few purchases there lately after I had to return a faulty week old POD and Paul gave me cash back right away. I have found their customer service to be very good, well *some* of the staff.

    Interesting aside, I was in Marcus and Matchetts at the weekend looking for a replacement bridge pickup for an ibanez les paul type geetar, and had cash in hand:

    Dude in Marcus - "I need to phone Ibanez" ermmm what about those Seymour Duncans or EMGs in the display case there? " I don't know, can you call on Monday and I'll call Seymour Duncan for you?" WTF? needless to say no Gordon available so off I went to matchetts

    Couldn't get to speak to Paul and got a similar response from sales assistants there.

    Ordered a Seymour online this mornin ;)
  102. avatar Ooopsapocalypse
    I've used them all apart from GE although it was with a friend who was checkin' out a bass guitar.
    I've never had any hassle in any of them.
  103. avatar Danny McCormack
    Marcus have always seemed to be stuck up c#nts when I've been in. Some customer service would indeed be very welcome.
  104. avatar Tele
    I think everyone who has had a grievance with Marcus should just not bother going back again - from this day forth, I'll never venture into the place. They can eat shit and die as far as I'm concerned.

    It's not like they offer something that the other Belfast music shops don't, except their rubbish location, bad customer service, mediocre range of instruments/amps, bad atmosphere and bad use of space.
  105. avatar greensleevesisgod
    It always reminds me of Marcus Paus and Mr Cucumber.
  106. avatar DontPetABurningDog
    I've had good, and bad experiences in every single music shop in the town. Marcus were great when I got an amp there, and before Christmas when i bought an acoustic and a POD. Couldn't have been more helpful, the guy was pleasant, chatty, knew his onions. Other times it's been a nightmare. I wouldn't want to dismiss any shop on that basis, though. frequently, it's bad luck, bad staff, or just a plain bad day.

    Matchetts has been up and down, too. Some good, some bad. They thoroughly annoyed me when I was taking the better half's wee brother to buy a Les Paul, rude, snotty, disagreeable. Just because the lad was set on an Epiphone (and when you're fifteen, and working part time, that's a hell of a lot of cash!), they saw no need to give even the most cursory assitance. Other times, they've been lovely. Bairds the same. The GE, more good than bad, which had a lot to do with Neil being a courteous individual, who didn't force anything onto me, and selling me "The Ugliest guitar in the shop" for absolute buttons. Fixing a dry solder joint on it the next week for free was nice too. Still had a few sour moments there though.

    Nowhere will ever, and I mean ever, top the (Bloody) dear, departed Tughan Cranes for sheer snot-value, though. I wandered in one day, with a notion of buying something nice and acoustic. I saw a nice Martin on a rack, and asked the fella behind the counter if I could "try a few Martins out". Drawing himself to his full height, he looked me up and down, and following a sigh, withered out "Well, Sir, I'm afraid we don't have anything Second-Hand in stock. Perhaps you should try elsewhere". I'm glad they're closed.
  107. avatar The Fires of Hell
    [quote:3e0f5751dc]"The Ugliest guitar in the shop"[/quote:3e0f5751dc]

    Wasnt that purple Eggle prototype was it?
  108. avatar DontPetABurningDog
    It was indeed. And a damned fine instrument it is too, following a little fettling round the edges, but sure what doesn't need that these days?

    Besides, If I had some prettied up flametop thing it would just look stupid on me.
  109. avatar Firebobbie Mark
    I'm with the majority on the board - I used to work there and can't help but think that I may have the person in question that "unplugged" refers to, although i'm sure i could have been any teenager that has worked there over the years.

    Marcus Music is a terrible place to work and the level of customer service is absolutely unacceptable. Most of this is because of the managers attitude, no matter how unhelpful certain members of staff may be (because they probably haven't been trained in how to deal with orders/repairs/refunds etc).

    As someone has already stated you will indeed get an ear-bashing if you talk to anyone for more than a few minutes unless they're buying big. On the flipside i've seen approx 6-7 kids sit on the floor around one person "testing" a guitar and the constant bad covers are a pain but what the hell do you expect in a music shop?

    I'm not referring to the initial post at all because i didn't get to read it. This is just my 2 cents on the whole marcus "issue".
  110. avatar The Grace Jones
    [quote:a4491fe970="DontPetABurningDog"]It was indeed. And a damned fine instrument it is too, following a little fettling round the edges, but sure what doesn't need that these days?
    [/quote:a4491fe970]

    One man's Ugly is another man's Sexwee. [i:a4491fe970]"The Ugly One"[/i:a4491fe970] gave me the Sexwee.
  111. avatar DontPetABurningDog
    Which is the only reason I regret it's semi-hollowness. Took weeks to get that out of there.
  112. avatar donkeymagician
    i have to agree...marcus are dicks. I asked tem to hold over an amp once, they agreed, and when i forked out a tenner for the train to go collect it, it was gone. The manager also shouted at my singer once and called him ignorant cos he wanted a cash refund instead of putting it back on his card...BOYCOTT ALL THE WAY, they dont deserve customers.
  113. avatar Mutts Nutts
    So let's get this straight.

    Watchdog puts up a post that is potentially libellous and, by his own admission completely groundless and much wailing and gnashing of teeth ensues from a wet lettuce lynchmob comprising of people who don't shop there anyway screaming for vengence and the heads of those responsible for the allegedly alleged allegation. Or so they've heard.

    Eight friggin pages of people yapping that they didn't get a hero's welcome when they went to buy their strings and "kick a few tyres". What do you want in a shop? Steak and a blow job with every enquiry?

    Or maybe you'll only be happy if someone gets sacked? Just as soon as you figure out why?

    Have all your balls dropped off because some glipe offended your sense of self-worth and adequacy?

    Shop on the internet then. Then you can complain about postal strikes, delays and the condition your stuff arrives in instead.

    Can't we all just get along?
  114. avatar DuncanDisorderly
    [quote:2eccd9a1cd="Mutts Nutts"]So let's get this straight.

    Watchdog puts up a post that is potentially libellous and, by his own admission completely groundless and much wailing and gnashing of teeth ensues from a wet lettuce lynchmob comprising of people who don't shop there anyway screaming for vengence and the heads of those responsible for the allegedly alleged allegation. Or so they've heard.

    Eight friggin pages of people yapping that they didn't get a hero's welcome when they went to buy their strings and "kick a few tyres". What do you want in a shop? Steak and a blow job with every enquiry?

    Or maybe you'll only be happy if someone gets sacked? Just as soon as you figure out why?

    Have all your balls dropped off because some glipe offended your sense of self-worth and adequacy?

    Shop on the internet then. Then you can complain about postal strikes, delays and the condition your stuff arrives in instead.

    Can't we all just get along?[/quote:2eccd9a1cd]

    your seriously missing the point here. if you read the previous posts nearly everyone has said that upon bad service they voted with their feet and went elsewhere. everyone is entitled to their opinion, as are you. but can you seriously say that you would buy from somewhere if a member of staff was ignorant to you?

    "a steak and a blow job" isnt really necessary but decent treatment from someone your effectively paying to keep in business is.

    personally, i have bought there and may again - i havent any major gripes with them - but everytime i go in the catalogue is opened (everything has to be ordered in) and im quoted guide price without discount so i havent in a while.

    people around here actually want a few music shops in business - its good for different reasons but with the emporiums service / high quality instruments and matchetts internet beating prices marcus need to distinguish themselves somehow. bairds niche is their friendlyness / knowledge which allows them to prosper dispite their distance from the centre of town. the simple rule of commerce is you get competitive or get out.
  115. avatar Mutts Nutts
    Actually Duncan, I agree wholeheartedly with you and you made some excellent points but my point is "where is this thread going?"
    Will someone get sacked? Will all those people who have voted with their feet in the past, er, still not shop there?

    [quote:47d9ba71d4]but can you seriously say that you would buy from somewhere if a member of staff was ignorant to you?
    [/quote:47d9ba71d4]

    I'm under no such illusion mate but this being Belfast, you'd run out of places to shop pretty bloody quick which is why I added:

    [quote:47d9ba71d4]shop on the internet then. Then you can complain about postal strikes, delays and the condition your stuff arrives in instead.[/quote:47d9ba71d4]

    So let's all boycott the Internet/Royal Mail/Courier companies when that happens. Hardly think so.

    As for the rest of your post, I couldn't agree more. Its all much of a muchness really. Each has shortfalls as well as benefits. What's new or worthy of so much discussion in that? A definite "must try harder" is needed here.

    On saying that, what I [b:47d9ba71d4]am[/b:47d9ba71d4] taking exception to is that this is turning into some kind of online "Concerned Victims of Marcus Music" support group when its whole basis is on a post that was taken down because of its dubious content to begin with.

    As for this nonsense:

    [quote:47d9ba71d4]BOYCOTT ALL THE WAY, they dont deserve customers[/quote:47d9ba71d4]

    Maybe we could start banging binlids too? Or better yet, if we need help and if we can find them we could hire the A-Team!

    C'mon now people, group hug! :wink:
  116. avatar artofdarkness
    Does a discussion need a definite happy ending?

    If people don't speak up (with their first-hand experiences) then no-one's going to be aware enough to do anything to improve things. I don't think anyone posted from a need to see 'closure' or 'community justice' on the situation.

    What this thread has done for me is remind me that a little courtesy goes a long way in any of my dealings with the people around me.
  117. avatar Tele
    [quote:628844c9b8="Mutts Nutts"]Maybe we could start banging binlids too? Or better yet, if we need help and if we can find them we could hire the A-Team!

    C'mon now people, group hug! :wink:[/quote:628844c9b8]

    Do you think by posting in this thread we are taking up precious internet that could have been something productive like a site about the mating of the blue whale or something? I think this thread has a general relevance to what this site is about (I'm sure I don't need to point out what the connection is).

    I do see your point about it becoming a bit of a "concerned victims" thread, but maybe we are in a way. Again, I also don't really know where the thread is going and I really do doubt that anyone will get sacked over it. I agree that the thread began with a pretty dubious post. In this case, it really just came down to that when I read it, I knew I could believe it. That isn't to say that I DID believe it, but that I could believe that it could happen in Marcus. If it had been a thread about the Guitar Emporium with the same sentiments, I know I wouldn't believe it and better yet I feel that the guys are approachable enough just to ask them about the incident.

    Maybe I've never been sacked and don't know how shit it is to go from employment to unemployment, but I really don't care if the place closes down. Maybe it would be tragic if a couple of genuinely friendly and helpful people lost their job over what seems to be a problem with the core of the Marcus staff (particularly, from many accounts, the manager), but c'est la vie.

    Of course, Marcus are perfectly entitled as businessmen in a free society to run their business the way they see fit. If they do read this thread, I think it would benefit them to take on board the things that are being discussed and hopefully try to change their operation, or face the long-term consequences. As a musician with a good 60-70 years left in me (optimistic?) I've plenty of guitars left to buy. At one guitar every 2 years, that is 30 mid-high end guitars. At this point in time, it is completely certain that none of these guitars will be bought in Marcus.

    C'mon, let's all count up how many guitars they're losing out on!
  118. avatar blindstarkid
    i think the main point of the thread was to show how marcus were bástards, which was obviously going to start people venting their frustrations and opinions.

    i really dont see the problem...its a general forum, and everyone is entitled to their opinion
  119. avatar Pix
    [quote:b15516dd87="DontPetABurningDog"]It was indeed. And a damned fine instrument it is too, following a little fettling round the edges, but sure what doesn't need that these days?

    Besides, If I had some prettied up flametop thing it would just look stupid on me.[/quote:b15516dd87]

    I actually thinking Ugly Bob is beautiful :smt045
  120. avatar Pix
    [quote:3e0fa4d1d3="Pix"][quote:3e0fa4d1d3="DontPetABurningDog"]It was indeed. And a damned fine instrument it is too, following a little fettling round the edges, but sure what doesn't need that these days?

    Besides, If I had some prettied up flametop thing it would just look stupid on me.[/quote:3e0fa4d1d3]

    I actually thinking Ugly Bob is beautiful :smt045[/quote:3e0fa4d1d3]

    Edit: And yes, I would like a steak and blow job.
  121. avatar Chi-Lite
    Yes, so would I. I'd absolutely love one, of either.

    Why, who's offering?

    Sorry, I missed the start there, what's this about? Who's offering the oul joe job?

    What's going on here?
  122. avatar DuncanDisorderly
    i suppose that they arent here to defend themselves, but id say it would be common sense to have a fude presence of some sort considering how popular this site is amongst local musos who spend a hell of a lot of money on all things musical.

    when someone complained about bairds in another thread they were offered compensation which in turn reflects their awareness / online presence.
  123. avatar feline1
    [quote:22593e7fe8="Mutts Nutts"]So let's get this straight.

    Watchdog puts up a post that is potentially libellous and, by his own admission completely groundless [/quote:22593e7fe8]


    Actually, saying people are lying about their consumer woes is pretty libellous in itself, n'est-ce pas? :lol:
  124. avatar Mutts Nutts
    [quote:60c7a14fb0]saying people are lying about their consumer woes [/quote:60c7a14fb0]

    are you reading the same thread as the rest of us? Who said that?*scratches head*
    I suppose it would be though if that's what had happened, innit? :?
  125. avatar bodacious_happenings
    Apart from more specific acts of supposed rudeness (not saying whether I believe them or not) from stores, I think a lot of the feelings of being looked down upon and this that and the other when in music shops is in the heads of people. I know that's how I've felt in the past when in music stores in the past. But then how do you expect these people to react to you when you go into their shop?

    Given the nature of the beast, it's not like when you go into Jessops or something and look at cameras. When you go into a music store to check the equipment, by the nature of it you must actually plug things in and play at a decent volume. Not really any other type of store I can think of off the top of my head where customers do that sort of thing the whole day long. I think the majority of music staff deal with it well, just letting the people get on with it without making too big a deal of it. I think a lot of people see that as being ignorant and looking down their noses at people, whereas they're just trying to give them space.

    I haven't had much experience with Marcus, but with the other "Big Two" in Belfast city centre I've always had positive experiences. Sometimes I go in and don't feel like having someone coming over and doing the "Can I help you/what are you looking for?" thing. Other times I go over and start asking this and that about random things I could never find out from just the internet. The staff in both stores have always seemed to give their full attention to any random problems I come to them with.

    And as said, the odd occasion I do go and "plug and play" in the stores then yea, I do feel like people are judging or looking down on what I'm doing...until I realise it's all in my head. I could be the worst player that's ever set foot in the shop or the best Belfast has ever seen for all they mind. Mostly if I ever venture an opinion I get very warmly treated by those involved, recommended amps/basses or whatever for different styles.

    Someone said about how they talked to a guy in Matchetts at length, and the next time he was in the guy barely even noticed him. I've had similar experiences. But then I put it down to the fact these people are, more often that not, friendly to the many many people who must pop in every day and not just myself!

    This post is a bit rambling
  126. avatar goatboy
    I haven't been into a music shop in Belfast in probably about 4 or 5 years, thank God.
  127. avatar T Entertainment
    wahey!
    Last edited on , 1 times in total.
  128. avatar chris1984_99_99
    thats another issue the stores around sunny belfast face, lack of custom. Wasnt there a big thing about a year ago about the guitar emporium closing down due to lack of sales? What happened there? here we are all that time later and the GE is still there, and thank fook to! love the place!

    I always believe its worth while buying any expensive items from a shop if theyre only slightly dearer than online, if anything it means u can take it back should something happen. definately a big plus over online shopping.
  129. avatar Chi-Lite
    So let's get this straight;

    Marcus is giving away steak and blowjobs?
  130. avatar pauldoherty
    What comes first the steak or the joe blow job but?
  131. avatar feline1
    One thing is for sure: Marcus music is no "Crymbles".
  132. avatar BinaryOperator
    WOW CRYMBLES! where you could stick a guitar up your coat and just walk out!

    Many a fond saturday playing anesthesia and higher ground on basses I could only dream of affording (they had a Kubiki Factor! Steinbergs!). Friendly staff too. I must have bought 5 or 6 Boss pedals in there, after trialling them for hours on the best kit I could find. Traded 'em for an AX30g, fool that I was.

    Then up the road to session where you wouldn't dare play anything for fear of some dude asking if you actually had any money.

    Halcyon days indeed!
  133. avatar DuncanDisorderly
    session felt like a warehouse any time i was in there. it used to take about an hour to get the attention of a staff member as they were always talking to their mates!

    steak and blowjobs were available round the back.
  134. avatar bodacious_happenings
    [quote:01787db606="chris1984_99_99"]I always believe its worth while buying any expensive items from a shop if theyre only slightly dearer than online, if anything it means u can take it back should something happen. definately a big plus over online shopping.[/quote:01787db606]

    I believe in this in principle, though in practise it is sometimes impossible. Would be easier for guitarists to stick by, but in terms of for bass the locals stores have a VERY limited range of brands. Though feel free to correct me if this situation has changed more recently than the last time I was in a music store. Especially for amps you seem to be forced to choose between Behringer or Hartke pretty much. I went about the local stores asking if any would order in a Gallien Krueger for me as, like your point, I would rather have bought from a local store. Unfortunately it just wasn't happening, so I was forced to go through the internet.

    Though saying that I don't expect them to stock every single bass brand known to man. There just isn't the market to support that in Belfast it would seem
  135. avatar i_amannie_b
    I've only ever been to Marcus a couple of times and have never had to deal with the staff, but i never feel very comfortable in Mattchets. I'm not even exaggerating here, but i honestly feel sometimes like the staff are like "wtf are you doing in here?" because i'm a girl. Also, you tend to get glared at by the goth kids etc. if you don't dress like that, so i tend to avoid Mattchets.
    But yeh, the guitar emporium is brilliant =D
    Also! Dawsons in Bangor has very friendly staff who are always willing to help out and what not.
  136. avatar compulsive
    My first post!
    The Music Galleria in Lisburn is pretty good and the guy who owns it is more than polite. I was in last week and a girl was returning an item, he just took it out of her hands and handed her a new one.

    Her mother asked "do you not want to try it", and he said "no, if you are not happy with that one I will exchange it and take a look at it later, lets get you sorted first"

    I was only buying strings but it stood out to me. Also mind Matchetts very friendly.
  137. avatar drummerboy1
    Couldn't agree more with you-MG is an amazing shop, really growing-friendly staff, excellent customer service, good prices, and yes, they always go the distance to help you out :)
  138. avatar Gavin McKay Fan
    [quote:91f1f2c0a0="feline1"]One thing is for sure: Marcus music is no "Crymbles".[/quote:91f1f2c0a0]

    Yeah, but Crymbles was no Floods.
  139. avatar Warren_Booth
    being able to offer a wide variety of basses is difficult for any shop in Northern Ireland. There is simply not the demand, in comparison to guitars. I worked in marcus for a bit, and was partly involved with bring the Warwick selection over to Belfast. Although I only worked part time, and manly with the basses, the number of Warwick sales we made was incredible. At the same time we got in some higher end Fenders and few other bits and pieces, and they simply did not sell. We had both Ashdown and Warwick bass amps as the main brand, and occasionally got in Ampeg (of which nearly all came back with problems) and Yamaha. There was no demand for other high end basses, and many of the companies could simply not offer a custom order bass or amp (i.e. a bass line not held by the shop), at a price comparable to online sites.
    Now, I am not saying Marcus is great. It is far from it in terms of customer care, however, it cannot be put down for its range of basses. For a long time it has had a better range than many other shops in Belfast.

    To give you another perspective. I am currently living in Raleigh, North Carolina. I have within 5 miles of my house both a Sam Ash and a guitar center. If you want to talk about limited range, come on over. Its either GK, Harke or Ampeg, simple as that. You want a Warwick, Ashdown, Trace Elliot, etc, you pay through the nose. Same with basses. Its Fender or Yamaha, and generally poor selections of each. Very few shops can be compared to online sites in terms of availability and price.

    Warren
  140. avatar Sadoldgit
    Regardless of the original posting, the flavour here seems to be the variability in service in Belfast music stores.

    Surely, those who own and run them MUST understand that the snotty nosed kid, staring google eyed at the shiny guitars and doing bad covers [anyone remember the "No Freebird or Starway to heaven" sign in the old Matchetts store in the 80`s?] will keep coming back to upgrade, and upgrade IF ...they look after him.

    He may even still be a loyal customer when he has his own kids.
    Some of the staff in Matchetts can be a tad arsey...but, they are, in my eyes kids, and teenagers are supposed to be arsey...to old blokes like me, at any rate.
    I would like to think they have the fecking sense to treat all the dreamers entering the shop with respect.
    Those dreamers are the ones who will spend their heard earned on kithence keep them in employment.
    I for one DO like to support my local shops , as if I dont, they might not be there when I want them.
    I got a couple of mics, a Boss BR900 and a few bits and pieces from Matchetts recently.
    They didnt have the stuff when I went in , so sorted much of it over the phone.
    They were professional, helpful, pleasant to deal with and competetively priced.
    What more can I ask for?

    The guitar emporium , when I called passing, answered my stupid questions pleasantly , and offered to let my son have a try at a few amps and guitars when the time comes for him to change [currently saving]..

    You know what?
    When it comes time for him to spend 1500 quid or 2 grand on a Mesa or top line Marshall , these guys will get the business.
    If any message is to go out from this thread, it should be, look after your customers, as musical gear is damned expensive.
    A lot of people spend more on an amp than they would on a car!
  141. avatar Link Lad
    I haven't had any real problems with MArcus, last thing i bought was a Zakk Wylde signature Wah and they let me try it out although they couldn't get it off the stand so i had to try and play it while it was screwed onto the display stand which is both difficult and makes you look like a fool. But they were helpful and they managed to find all the feet for when it when they discovered two were missing. Do have to say when i go in i see the older clients getting service and attention that i would never get. Don't mean they're being fanned and offered peeled grapes by beautiful women but they do get more attention. They also tend to spot Dads with children and zone in on them. THis is just observational and it may just be because i go in so often and browse that they just ignore me.

    Matchettes have always been very pleasant when i've gone in and i go in every week to gawk at the guitars. They were spot on when i bought my amp. I had taken it away and had carried it across Belfast when i realised there was a big scratch on top. When i returned it they didn't have any more of the amp and it was the one i wanted at a great price so i took it and they gave me a credit note to cover the damage (would have been cash but i had already taken it out of the shop).

    GE is were i bought my guitar and they were friendly and helpful. Never really had an issue with them except they do tend to be pricey.

    Dawsons is good but went in at the weekend and despite all my best efforts no-one came near me. I think that might be that Phil Jupitus thing of if you want to make a serious purchase never go in on the weekend.
  142. avatar fastfude
    It'd be interesting to hear from some more folks who work in the music shops themselves. What's their take on these anecdotes? What's their policy and attitude towards customer service?
  143. avatar Chi-Lite
    And which comes first; the steak or the joe job?

    It's actually more difficult a question than you would think
  144. avatar Mutts Nutts
    that's only a problem if you're [b:b75733a7c4]giving[/b:b75733a7c4] the BJ mate ;-)
  145. avatar feline1
    [quote:035289259b="fastfude"]It'd be interesting to hear from some more folks who work in the music shops themselves. What's their take on these anecdotes? What's their policy and attitude towards customer service?[/quote:035289259b]

    THE CUSTOMER IS ALWAYS WRONG
  146. avatar fastfude
    I was at least expecting you to post the entire script for The Cheese Shop Sketch by Monty Python...
  147. avatar Shane
    Here, anyone who has tried to somehow defend what has been said about this Marcus staff member has definitely never met the man. I have just found out who it is, and can say that what has been reported is very probably true.
    Also, when typing my last sentence there, I was going to either bracket the words 'very' and 'probably', or just delete them altogether.

    I am now even more pissed off at the manager in that place's decision to basically spit on the customer involved, and take the side of this "Drum Store" guy.
    I spent over 2 grand in there one day a few years ago - well worth it and actually got quite a good deal and eventually good giggin outta my purchase and blah-blah-blah!
    But I will now be doing my best to unrecommend Marcus to every even musically curious person I talk to in Belfast and the surrounding countries and planets.
    For example, even if I'm standing right outside the place with someone and they ask me, "where can I buy a plectrum?" I will simply say, "use your fu@king fingers." :lol:
    Last edited on , 1 times in total.
  148. avatar welshchris
    I went into Marcus a load of years ago, when I asked on of the staff about a wee Marshall stack thing they had in the window (head and 2 1x12 cabs) that I was thinking of for the house he told me there was no way I could afford it and it was Marshalls 100th anniversary kit.

    I laughed and took the cash in my pocket out the door after informing the guy that Marshall had just passed their 30th anniversary (at the time). I didn't go back in there even for strings for a lot of years. I'd rather give my cash to matchetts or the guitar emporium.

    Having said that I was passing a few weeks ago, and played a nice Taylor acoustic and the guy gordie (I think) was nothing but the perfect gent.
  149. avatar confetti
    The management of any shop has to be held responsible for the customer service. Unfortunately working in a shop is seen by a lot bosses and managers as a job that any idiot could do, no qualifications needed, sometimes not even personality needed.

    As we have seen, with this thread, it is not a job that just anyone can do, however, anyone that [u:acec1a332c]is[/u:acec1a332c] good at the job tends not to get rewarded for their effort and moves on to something else that will pay the bills in a more effective way.

    One shop I worked in was very keen on customer service from its shop assistants, but there was no scope for promotion unless you had a degree. The only way you could get to management or supervisor was if you had a degree, didn't matter if you were rude to the customers, as long as you had that little bit of paper that said you could pass exams.
  150. avatar tenrabbits
    [quote:04794384fb="welshchris"]I laughed and took the cash in my pocket out the door [/quote:04794384fb]

    Boy did they lose out there.. I reckon half the high end gear in Belfast has been bought by you chris!
  151. avatar thefonz
    i was in marcus lookin for a drum key they had none left but some guy who worked in there asked me was it urgent, i said aye and he took the one of his keyring and gave me it for free i've still got it so there not all bad.
  152. avatar poppy
    maybe the fact that you didn't return his drum key poisoned him against his customers?
  153. avatar thefonz
    probably the only reson i went there cause mattchets had none either, i'm not i big fan of marcus cause i dont like they lay out of the shop and they do have a bad attitude, theres a music shop in coleraine town center, i friend of mines son left a guitar to get strings on it she had to pay £27 and he charged her an extra £5 when she when to collect it cause he had bother getting a string off.. thats actually criminal.
  154. avatar darthfader
    My first post!
    what a bunch of whingey pricks.
  155. avatar T Entertainment
    Good to have a contribution from the Belfast Musicshop Employees Guild at last.
    Last edited on , 1 times in total.
  156. avatar fastfude
    Hmm, interesting to note that the only other user that share's darthfader's IP address is a user called [url=http://fastfude.org/profile.php?id=4178]Marcus Music Drum Store[/url]
    Last edited on , 1 times in total.
  157. avatar RockShandy
    [quote:4f4fa882fb="fastfude"]Hmm, interesting to note that the only other user that share's darthfader's IP address is a user called Marcus Music Drum Store[/quote:4f4fa882fb]

    Is it ok to use the expression [i:4f4fa882fb]owned[/i:4f4fa882fb] at this juncture?
  158. avatar T Entertainment
    [quote:5b74969a48="fastfude"]Hmm, interesting to note that the only other user that share's darthfader's IP address is a user called [url=http://fastfude.org/profile.php?id=4178]Marcus Music Drum Store[/url][/quote:5b74969a48]


    I telt ye!

    :smt005


    wa, wa, waaaaaaaaaaaaaaaaaaa...
  159. avatar BinaryOperator
    Sweet jebus. You'd think he'd have the sense to use another machine, at another location.
  160. avatar VimFuego
    Kind of says it all really. I will stick to avoiding it.
  161. avatar Pix
    HA HA! Pwned! Loser.
  162. avatar Chi-Lite
    He's right though, what a bunch of whing(e?)y p[b:53d89c5e73][/b:53d89c5e73]ricks.

    Now, where's my blow-job? Or I'll settle for the steak.
  163. avatar RockShandy
    This is GE and Matchetts related...

    What time do they both shut at today?
  164. avatar Ric_vdb
    [quote:c4887500a9="fastfude"]Hmm, interesting to note that the only other user that share's darthfader's IP address is a user called [url=http://fastfude.org/profile.php?id=4178]Marcus Music Drum Store[/url][/quote:c4887500a9]

    Interesting indeed, and if you read the post's under "marcus music drum store"s user account, theyre signed Paddy. Who was infact quite possibly, by no exageration, the scummiest salesman i ever came across in that store.
  165. avatar Deevolution
    [quote:5021c238d9]Hmm, interesting to note that the only other user that share's darthfader's IP address is a user called Marcus Music Drum Store[/quote:5021c238d9]

    :lol: :lol: :lol: ...pwned indeed.
  166. avatar Pix
    [quote:f092602b1b="Ric_vdb"][quote:f092602b1b="fastfude"]Hmm, interesting to note that the only other user that share's darthfader's IP address is a user called [url=http://fastfude.org/profile.php?id=4178]Marcus Music Drum Store[/url][/quote:f092602b1b]

    Interesting indeed, and if you read the post's under "marcus music drum store"s user account, theyre signed Paddy. Who was infact quite possibly, by no exageration, the scummiest salesman i ever came across in that store.[/quote:f092602b1b]

    I don't think it was 'Paddy' who the original post was aimed at :smt102
  167. avatar scumbag
    I have had plenty of experience with all the music shops mentioned in this thread.

    Somebody mentioned the fact that Marcus is an uninviting place to be and they are totally right. Gordon and Graham were cool dudes and never less that 101% helpful when I spoke to them, as for the rest, you can keep them. The manager has a huge personality issue and is the classic shortarse trying to act the big lad, a thoroughly hateful individual who could do with a few lessons in how to speak to people.

    Matchetts , I find totally unprofessional in the extreme, layabouts behind counters with little or no product knowledge of worth and a wall full of cheap guitars whose value plummets by 50% the moment you take em out of the shop, just like buying a Lada Riva.I have some expertise in working with guitars and pro standard set ups and Ive seen one of pauls "pro" set ups, I rarely came across worse jobs ever .

    The emporium, stock decent stuff and have a sound room, now thats a good idea, I wouldnt trust them to work on a squier let alone a gibson , but thats just me. The guy who runs it just does not give me a good vibe at all, though they have a rock solid bloke in dave mcvea working there.

    Last but not least, Bairds, the guitars are strictly budget to midrange but you can try any of them and you dont feel the eyes boring into your back from sales staff, its a small outlet with a good attitude and good rapport with customers and I totally have no issues with those guys, the canadian fellow knows how to treat a customer.

    Just my 2 cents

    Scumbag
  168. avatar fastfude
    If I actually received 2 cents for every unasked-for opinion on Fastfude, I'd be retiring early ;)

    If you have actual first-hand accounts of good or bad service, then retelling the unembellished facts is useful to future shoppers. If you just don't get a "good vibe" about someone, you need to realign yer chi or summat, as it's not really of any use to anyone who may be looking for advice on where to shop.
  169. avatar thebatgranny
    I dunno, I’ve been using Matchetts ever since I bought my first guitar and the staff have never been less than informative and helpful, but never too in your face and refunds are never a problem. On the rare occasion I try stuff out I’ve been set up and left alone mess around to my heart’s content. As a result they’ve got a fair few grand off me in the past 15 years.

    The only time I’ve ever bought anything out of Marcus was when I was looking for an external soundcard for my laptop. I asked the guy in the tech/synth room what the difference was between two cards and he simply shrugged his shoulders and said ‘dunno’ before returning to his computer. I had cash, I was ready to spend a couple of hundred quid but he couldn’t have been more disinterested if he tried. I bought my soundcard from Matchetts.

    On the other hand though, I think perhaps part of the problem may be that a lot of people tend to try well in advance of buying and I’m sure it can get frustrating for the assistants. Not that I’m saying that the attitude by the guy in the OP is warranted but I can see how if the same person comes in for like, 4 weeks in a row asking to try out an effects pedal and then another and then another and never buys anything other than the odd set of strings, how assistants can get pissed off. Personally I never ask for any assistant’s help unless I have cash in my pocket to part with, and I never sit playing anything any longer than I really need to.

    Marcus is still pish though.
  170. avatar oxo
    [quote:68f91742a5="scumbag"]Last but not least, Bairds, the guitars are strictly budget to midrange but you can try any of them and you dont feel the eyes boring into your back from sales staff[/quote:68f91742a5]

    Its always worth giving the shop a call with enquiries about any make of high-end equipment not just budget gear.Bairds will try their best to order something not in stock and be competitive on the price as well.
  171. avatar T Entertainment
    I think it's a f*cking disgrace (but hardly surprising) that Fastfude hasn't opened its own guitar shop where attractive staff treat customers to steak and blowjobs while they crank out Smoke On The Water, badly, on 3 grand guitars before buying a plectrum and stealing 30 while the assistant is at the cash register.
  172. avatar remedy malahide
    [quote:476c61d8a7="T Entertainment"]I think it's a f*cking disgrace (but hardly surprising) that Fastfude hasn't opened its own guitar shop where attractive staff treat customers to steak and blowjobs while they crank out Smoke On The Water, badly, on 3 grand guitars before buying a plectrum and stealing 30 while the assistant is at the cash register.[/quote:476c61d8a7]

    If only Carlsberg funded the fastfude guitar shop, it'd probably be the best guitar shop around. It'd be like the High Fidelity of guitar shops, where the avid guitarist gets what he wants, and the beginner keeps beginning! :lol:
  173. avatar Mowgli
    I work on Saturdays in Northern Percussion Drum Shop (ok so its in Ballyclare, not Belfast), and have to say that the boss would go through me if I EVER treated anyone in the "alleged" manner from the original posting. The customer may not always be right, but maybe they just need some advice. If anyone has been to the shop then hopefully they would agree that the customer service side of things matters a lot to us as we feel we are there to provide a service, not just a room full of drums to look at.

    P.S. If anyone has any experience of Northern Percussion or comments feel free to post them here or PM me, we always want to improve our service where we can :-D
  174. avatar Lap Dog Shuffle
    I generally do all my research online first so customer service isn't something I care about. I just wanted to say that I think Matchetts is ace. They've adapted to be competitive to online stores and greatly improved in recent years...

    If they have it - it's usually within a fiver of the best online price, can't ask for more than that...

    I just wish they'd ordered in a nice Eastwood bass, instead of that hideous Airline!
  175. avatar unplugged
    their prices are spot on. which is why i pointed out they are a online store dealing from high st also. great prices.
  176. avatar Sadoldgit
    A wall full of cheap guitars?

    WTF do you think sells in Belfast?
    Do you honestly think there is a huge demand for 2 grand guitars?

    Wise the feck up mate.
    I remember the sort of utter, utter crap that was on offer in the 1980`s when I was a callow youth trying to buy a guitar.
    It was overpriced, and it was crap.
    A 200 quid Stagg may be something that you sneer at...but lets examine what you are getting..
    A solid hardwood body [the les paul rep]
    set neck
    decent quality copies of gibson humbuckers.
    copy of the tunomatic bridge

    Ok, so the set up might not be perfect, but half an hour and an internet connection and you will learn the basics of self set up.
    A bit of fret dressing, some lemon oil and away you go.
    If you really feel flush, you can get really good aftermarket pickups.
    In comparison to the rubbish that was about when I was a lad, the Chinese manufactured guitars are frankly ace....I should know, as I own a lovely 335 copy and my son has a couple of far east made les pauls..which held up well gigged on the same bill as people playing the real thing.

    If you are 13 or 14, a nice guitar for 150 quid gets you on the ladder.
    Being a decent player is more important than being a badge snob.
  177. avatar unplugged
    I agree - you are yeah totally correct but the other guy is also right. Its still a wall of cheaper guitars.
    No matter how good they play for the money compared to yesteryear.

    Anyone going in to spend more than £800 in there has a slimmer choice. But thats the same anywhere - as shops will move more budget guitars than expensive ones. More than likely. Especially with amount of kids they get in from city hall - id be sticking with selling Stagg metal guitars too. Its all about the $

    But there is nothing wrong with Stagg or Vintage etc its just there are more of them prob now in any guitar shop not just Matchetts of which i think is a fantastic store.
  178. avatar Sadoldgit
    That`s where a store like the Emporium comes into its own.
    Matchetts does stock some new Gibson Les Pauls, including some of the very very nice vintage reissues - I should know, as I salivated over them recently..

    but the Guitar Emporium deals with the higher end of the market.
    I just find it churlish to complain that a store like Matchetts isnt filled with expensive guitars, when the whole reason they can price match internet stores is their high output, lower profit approach.
    That very approach has been the reason why so many kids can afford to get gear that they otherwise couldnt afford.

    Personally, I would love a PRS...not the copies, but a real one like wot Steven wilson has..forget the fact I cant afford it, and wouldnt do it justice...I just would love one.
    I have enough sense to know that it would be hard to get in Ireland..so, may have to cast the net over the Irish sea.
    An easyjet flight away..

    Its the notion that "cheap" guitars are crap...from what I have seen in recent years they arent..and I`ve been pullinh guitars to bits for 25 years.
  179. avatar VimFuego
    I refuse to buy decent instruments in store in this country, dont see the point for a second. If you are lucky enough to find a guitar that is not from a budget range then you have to accept it in the condition it is in. If i am spending £1500 on a gibson, i would prefer one that hasnt been abused by staff and customers for months on end.

    Get it cheaper and brand new online everytime. I understand shops dont have the budget to allow large stock levels on expensive guitars but to ask full price for a ex display guitar is disgraceful and is your only choice in NI.

    Marcus didnt understand this point when i was negotiating a £1500 sale a few years ago. £1500 in marcus covered in scratches or £1100 online mint condition.
  180. avatar compulsive
    Surely the inverse is also true, is it not better to see what you are getting for £1500 than take the risk of buying online and your guitar coming to you in worse condition ?

    Com
    fretbuzz.org
  181. avatar unplugged
    dunno i had faith in guitar village sellin me a £1500 takamine over the phone from mainland. their rep spoke for itself.

    it arrived perfectly setup to my emailed requirements :)
  182. avatar VimFuego
    [quote:6eebf25685="compulsive"]Surely the inverse is also true, is it not better to see what you are getting for £1500 than take the risk of buying online and your guitar coming to you in worse condition ?

    Com
    fretbuzz.org[/quote:6eebf25685]

    I have never experienced a problem buying instruments online, on every occasion they have arrived in perfect condition and i have had no need to contact retailer or manufacturer.

    You are offered good protection on credit card online transactions so it has never concerned me. Saving three or four hundred pounds is a huge factor, but out of principle i object paying top dollar for something that is essentially ex demo/display.
  183. avatar cruz
    Went to buy a new bass on Friday, first port of call, Marcus. The place was virtually empty, several shop staff stood around talking to themselves, offered no assistance to me. Basses all crap, left swiftly.

    Next stop, Matchetts, less staff knocking about, numpties in the way of the guitars but not actually buying or looking at them. Bored geezer at desk did tell me the answer to my question without moving, impressive. One or two appealing guitars but still not great.

    Lastly, the Guitar Emporium. Loads of guitars and helpful staff who were only to keen to serve me with smiles and a bit of banter. Answered any questions I had and even better, were £90 chealer than Matchetts, who didn't have the colour I wanted.

    So, thumbs up for the BGE from me. :D
  184. avatar unplugged
    I found a great online store in the guitar vilage.

    you can be assured that anything you get from there will arrive in top notch order.

    Id have faith buying any guitar from there as it gets a full setup for free before it leaves. no matter if its a £99 squier.

    the guys are very helpful. i find most mainland music shops are more helpful and understanding of their customer needs. And also cheaper even wtith P&P
  185. avatar rentaghost
    i just bought some lovely shiny new toys in Bairds.
    Cheaper than t'internet for what I wanted, and friendly, fast face-to-face service.

    :smt061
  186. avatar Jamie_IronMaiden
    Not sure if this has been covered as of yet by a previous post as i can't be arsed wading through 13 pages of comments, though i was talking to Graeme(an ex employee of marcus) today and he told me that he had found out the drum guy was apparently fired the very same day. So we can all sleep safe in the knowledge that yer man got his commupence. :-D
    A mate of mine was in once having bought a warwick about two weeks prior, and when he told the guy in charge(i forget his name) in conversation, he seemed really offended that he didnt go there first and continued to treat us in a particularly rash nature for the rest of the time we were in there, bad vibes like.
  187. avatar tinpot anto
    Actually the above is balls.
  188. avatar Jamie_IronMaiden
    fair enough but im only repeating what graeme told me :?
    Why exactly is it balls?
  189. avatar unplugged
    id agree with anto. i used to play in a band with graeme and id take anything with a very large pinch of salt
  190. avatar tinpot anto
    The drum shop guy involved tells a different story, as you'd probably imagine.

    Mostly related to constant interference from management which was pressurising him to be rude to customers and he'd had enough and quit - around 2 weeks after the incident described.
  191. avatar fastfude
    [quote:5996013d84="Jamie_IronMaiden"]Why exactly is it balls?[/quote:5996013d84]See my earlier rant about posting as fact things which have passed through the bladder of at least seven other people.
  192. avatar Jamie_IronMaiden
    ahh right fair enough, sorry guys!
    Didn't know Graeme was like that mind you,
    see he's my guitar tutor and i thought he seemed like a pretty honest guy
  193. avatar The Grace Jones
    Apologies in advance to anyone who hasn't watched this series in it's entirety yet, so fair warning : POSSIBLE SPOILERS AHOY

    I frankly got hacked off watching it about a third of the way in because to me the plot was following exactly the same meandering development as Season I and Season II, however Ron who is always out in front with these things had managed to download a Korean pre-release version and filled me in some of the key plot elements and twists.

    I remain largely unimpressed because the plot is too predictable and the characters lack believability; the only real progress from Series II is (I assume the UK release probably follows a similar format) - the whole issue of whether GerrySan DrumGuy was sacked or quit remains unresolved, but the story instead builds on the relationship between him and a shadowy French character known simply as "Agent Antoine", possibly taking place in a shady bar called Kerrys Sellahs; Graeme-Chi, who at first seems like a relatively benign love-interest figure, steps to the forefront when Koz-Zi (from seasons I/II) is exposed as in league with Agent Antoine but purely because of the relationship that went tragically wrong with Graeme-Chi and his subsequent desire for (revenge? another chance? it's never made clear), and he projects this failure onto the scenario as a whole, which supposedly is the director's idea of a clever microcosm of the underlying meaning but to be honest just comes across like a large bag of minced testes - AVOID IT! the only real highlight of the whole thing is another cameo appearance from Prog-Chung and even then it's not his best performance.

    My advice folks, the ending leaves it all hanging, the characters get weaker with every series, and it's honestly not worth downloading. I should have stuck with [i:d282cb2487]Lost[/i:d282cb2487].
  194. avatar thecomeons_2
    in it's day (ie, the old shop), i thought marcus was great. i haven't been to it much since it moved - their stock just doesn't hold the same attraction for me. i was always the kind of guy who doesn't try stuff in a shop just-so, but usually when i'm on the look-out to buy.

    on a jaunt to the big-smoke to look for semi-acoustics last year i went to bairds (decent chaps), smithfield (you never know what you might see), matchetts (nice selection, but never really liked the guys that work there) and guitar emporium (never been there before). i avoided marcus as i knew i wouldn't find a bargain despite buying off them many times in the past and they were always the must-look shop for musicians wanted adverts.
  195. avatar RockShandy
    [quote:665d19a547="The Grace Jones"]Apologies in advance to anyone who hasn't watched this series in it's entirety yet, so fair warning : POSSIBLE SPOILERS AHOY

    I frankly got hacked off watching it about a third of the way in because to me the plot was following exactly the same meandering development as Season I and Season II, however Ron who is always out in front with these things had managed to download a Korean pre-release version and filled me in some of the key plot elements and twists.

    I remain largely unimpressed because the plot is too predictable and the characters lack believability; the only real progress from Series II is (I assume the UK release probably follows a similar format) - the whole issue of whether GerrySan DrumGuy was sacked or quit remains unresolved, but the story instead builds on the relationship between him and a shadowy French character known simply as "Agent Antoine", possibly taking place in a shady bar called Kerrys Sellahs; Graeme-Chi, who at first seems like a relatively benign love-interest figure, steps to the forefront when Koz-Zi (from seasons I/II) is exposed as in league with Agent Antoine but purely because of the relationship that went tragically wrong with Graeme-Chi and his subsequent desire for (revenge? another chance? it's never made clear), and he projects this failure onto the scenario as a whole, which supposedly is the director's idea of a clever microcosm of the underlying meaning but to be honest just comes across like a large bag of minced testes - AVOID IT! the only real highlight of the whole thing is another cameo appearance from Prog-Chung and even then it's not his best performance.

    My advice folks, the ending leaves it all hanging, the characters get weaker with every series, and it's honestly not worth downloading. I should have stuck with [i:665d19a547]Lost[/i:665d19a547].[/quote:665d19a547]

    Not entirely on topic, but thanks!
  196. avatar The Grace Jones
    No sweat, same time next year?
  197. avatar steelydan
    there is some she-ite talked on here to be fair like.

    Did you write Prisoner Cell Block H?
  198. avatar Chi-Lite
    No, but he wrote and sang the theme tune.

    So kudos on that.

    altogether now......

    He used to bring me roses
    I wish he could again
    But that was on the outside
    and things were different then

    On the inside the sun still shines.....

    and so on
  199. avatar T Entertainment
    [quote:9c4e84c570="The Grace Jones"]Apologies in advance to anyone who hasn't watched this series in it's entirety yet, so fair warning : POSSIBLE SPOILERS AHOY

    I frankly got hacked off watching it about a third of the way in because to me the plot was following exactly the same meandering development as Season I and Season II, however Ron who is always out in front with these things had managed to download a Korean pre-release version and filled me in some of the key plot elements and twists.

    I remain largely unimpressed because the plot is too predictable and the characters lack believability; the only real progress from Series II is (I assume the UK release probably follows a similar format) - the whole issue of whether GerrySan DrumGuy was sacked or quit remains unresolved, but the story instead builds on the relationship between him and a shadowy French character known simply as "Agent Antoine", possibly taking place in a shady bar called Kerrys Sellahs; Graeme-Chi, who at first seems like a relatively benign love-interest figure, steps to the forefront when Koz-Zi (from seasons I/II) is exposed as in league with Agent Antoine but purely because of the relationship that went tragically wrong with Graeme-Chi and his subsequent desire for (revenge? another chance? it's never made clear), and he projects this failure onto the scenario as a whole, which supposedly is the director's idea of a clever microcosm of the underlying meaning but to be honest just comes across like a large bag of minced testes - AVOID IT! the only real highlight of the whole thing is another cameo appearance from Prog-Chung and even then it's not his best performance.

    My advice folks, the ending leaves it all hanging, the characters get weaker with every series, and it's honestly not worth downloading. I should have stuck with [i:9c4e84c570]Lost[/i:9c4e84c570].[/quote:9c4e84c570]


    :smt005 :smt031
  200. avatar Mutts Nutts
    [quote:cb84ebd362]found out the drum guy was apparently fired the very same day. So we can all sleep safe in the knowledge that yer man got his commupence[/quote:cb84ebd362]

    ...and the guitar shops of Olde Belfast towne are safe to roam again. Thanks to all your vigilance, we can now breathe a sigh of relief. You must be so proud. :roll:

    smug twát.
  201. avatar trepanner
    Chortle. The same thread from 2 years previously is on the "this day last year" section for 2006 today. And it does indeed follow much the same plot.
  202. avatar Jamie_IronMaiden
    F*ck me i never realised i was being smug!
    Sorry if ive offended you mate, Didn't think i could offend people by posting that but apparently i have.
    I'll post with more caution in the future.
    pfffft.
  203. avatar Jamie_IronMaiden
    F*ck me i never realised i was being smug!
    Sorry if ive offended you mate, Didn't think i could offend people by posting that but apparently i have.
    I'll post with more caution in the future.
    pfffft.
  204. avatar RockShandy
    Was in Matchett's at lunchtime and some fella was bringing back what looked like a cymbal stand to me...

    "Hi there, I bought this three weeks ago and it broke after two days. I've... erm... been away like and it's honestly just sat in the rehearsal room since then. Do I have a receipt? No, I don't, but just give me a new one and that'll do."

    :lol:

    Also, Russell Brand who works in there tried to look cool as he danced around the shop and sent some other stand thing flying. Made a satisfying crash as it landed, making him look a wee bit stupid.
  205. avatar johnnythecat
    I hate to bring this thread up again, but i am just off the phone with marcus and never in my life have i been spoke to in such an inconsiderate manner.
    It was basically a 'go away im busy' in a polite voice and all i asked was did they use mr dennis currie for setups.
    The reply i got could have been better.

    Me, being very foolish to a degree, by thinking shops like that would learn from seeing their shop recieving serious negative feedback on a local music forum (where most of their customers look for advice prob) would take the chip off the old shoulder. But obviously not.

    I should have known better to call there, but i guess i did it out of curiosty to see what happened. Maybe i have too much time on my hands

    Ill not go into what was said but the guy just didnt want to know at all. And it came across quite sharp.
    Ill not state who i spoke to but he was as pretentious as i have ever found him to be.

    I told them on the phone never mind ill just ring darren in bairds or guitar emporium which i did and i have to say the guy that runs the GE is one helpful guy with alot of time to speak to potential customers. Well done GE.
  206. avatar doctorlilt
    I'm sure it's probably in the other thread from a couple of years ago, but I'll never be able to let it go: The time I tried to bring back my crap keyboard and he refused to send it back or replace it, within 3 months of purchase. Saying I'd have to pay for delivery costs if it was sent back to the manufacturer.

    I was raging. I said "I know my rights mate" and stuff along those lines, to which he said "so sue me" in the most cheeky, smug way possible. Pretty damn close to swinging digs at that point.

    Personally I'd be happy enough to see the place burnt to the ground.
  207. avatar johnnythecat
    :shock:

    we could have a lynching here

    what have i raised from the pits of hell....this thread maybe :lol:

    but i can see where you are coming from doc
  208. avatar Ric_vdb
    I have no idea how the place gets enough business to stay open, with all the local contempt for the bastids.
  209. avatar rentaghost
    i bought a mandolin from them in the summer and found them perfectly polite and helpful.

    i used to work in a shop where the management didn't like us serving younger customers. the perception was that they were wasting time/had no money/were more likely to shoplift. I always found this strange as the aim of the shop concerned was almost entirely to serve the younger end of the market.

    Perhaps our friends in Royal Ave have a similar outlook? (Although that wouldnt make sense regarding the poor telephone manner.)
  210. avatar TalkShowMan
    Patient - "Doctor, doctor. My arm hurts when I touch it"
    Doctor - "Stop touching it".

    Anyone else get my genius analogy? See, it's like Marcus is the pain in the arm, and all the people here who moan about their poor customer service but go ahead and ring them/shop from them anyway are like the patient.

    If it bothers you so much, then just stop buying stuff there!! That's my approach and it works for me, and I used to work there for fuck's sake. I guess this makes me the doctor. Huzzah!
  211. avatar doctorlilt
    Yea, I sorta was just opening old wounds there... Y'see like if I had a sore arm with a wound, that was healing up nicely, but then I decided, for no real good reason to like pick at it and open it again...

    Yea, I think you get the idea.

    Needles to say (oh ho, the hospital puns keep a-comin') I haven't darkened the door of Marcus since back then, after having bought pretty much ALL my gear from there years before.
  212. avatar TalkShowMan
    [quote:9ff38c7c50="doctorlilt"]Yea, I sorta was just opening old wounds there... Y'see like if I had a sore arm with a wound, that was healing up nicely, but then I decided, for no real good reason to like pick at it and open it again...

    Yea, I think you get the idea.

    Needles to say (oh ho, the hospital puns keep a-comin') I haven't darkened the door of Marcus since back then, after having bought pretty much ALL my gear from there years before.[/quote:9ff38c7c50]

    Ha, nicely explained. To be honest, I react the same way to shoddy customer service, but when a shop seems to get 90% bad reviews (or at least a certain member of staff does) I'd avoid it like the plague. But YMMV.
  213. avatar BLANK!
    [quote:8e021987c9="rentaghost"]i bought a mandolin from them in the summer and found them perfectly polite and helpful.

    i used to work in a shop where the management didn't like us serving younger customers. the perception was that they were wasting time/had no money/were more likely to shoplift. I always found this strange as the aim of the shop concerned was almost entirely to serve the younger end of the market.

    Perhaps our friends in Royal Ave have a similar outlook? (Although that wouldnt make sense regarding the poor telephone manner.)[/quote:8e021987c9]

    I'm almost certain they do, they don't really like you playing around on the guitars. But who blames them? Would you want some stick 14 year olds hand all over your Strats?

    I bought a Warwick vette out of there and a warwick sweet 25.1 amp and they gave me the vette for the price warwick charged (meaning they made NO commision on it) and they had like 50quid knocked of the amp last xmas as a deal. So everytime I've dealt with them they've been good and I've gone back.

    I'm not doubting your storyies, but don't let this thread put you off, there not all bad.
  214. avatar captain a
    theres really two types of music store guy, the one i dont like is the guy who thinks he's head of the sound team for lollapaloser, knows too many geeky facts about everything and is essentially a stu hamm fan. the other one is 80% lucid and knows how to work the till, i like dealing with him.
  215. avatar atomike
    Sad to hear that someone has had a bit of a crappy time of it... in my experience Marcus has always been a friendly place & the staff more than helpful. However I don't think I've bought anything from there (apart from strings) in about 10 years! It's definitely the most expensive instrument/ music shop in town.
  216. avatar Nathan Jones
    [quote:f724826d80="atomike"]Sad to hear that someone has had a bit of a crappy time of it... in my experience Marcus has always been a friendly place & the staff more than helpful. However I don't think I've bought anything from there (apart from strings) in about 10 years! It's definitely the most expensive instrument/ music shop in town.[/quote:f724826d80]

    I'm the same. Mainly just picked up strings and accessories from there for the last few years, but I did get my main guitar from there for a decent price, and any time I've been in the guy who dealt with me (older gent, greying hair) has been friendly and pleasant. I do check in the odd time just for a browse.
  217. avatar BinaryOperator
    Thon older gent is prob Gordon, he is sound and can fair play :o)

    The other ould git who manages the place is a different matter.

    I had a run in with him many moons ago over a keyboard that I paid a large deposit on, that then they sold and refused to return the deposit even though it was gonna take months to get in another. I was 15 and he almost had me cryin in the shop. I had saved forever for that feckin thing. Lovely man.

    I almost never go into marcus these days. I've just bought a gibson V in matchetts - excellent service. They've given me refunds for faulty goods, with no quibbles (faulty POD). Paul is a good dude IMO.
  218. avatar doctorlilt
    Yea, for what it's worth, I never had any problems with Gordon or many of the other folks who worked there, it was always the manager with the attitude problem. The staff should mutiny against him and get someone non-cuntlike in instead. It would do their business no end of benefit.
  219. avatar atomike
    There's bound to be loads of people who have had bad experiences over the years in Marcus- whether it be tetchy managers & staff, hiked up prices or whatever. All it really boils down to is healthy high street competition. Quite a few people on here have mentioned how they prefer the guitar emporium over marcus, matchetts, bairds or vice versa & It really just goes to show the difference good natured, helpful staff make. Personally, I'd be inclined to pay that little bit extra in shops where the staff make a real effort to be helpful.
  220. avatar Atomic
    Last time I was in Marcus I wanted to go and look at the drum stuff upstairs. There is an older guy looking like he is training two new guys up on the tills or something, so essentially there are 3 members of staff sitting in the room that could assist a customer.
    Went to walk up the stairs, guy at the counter says "Can I help you?", so I inform him that "I'm just going to look at the drum gear".
    Guy at the counter says "It's not open right now, the guy will be back in about 15 minutes to half an hour or so." and then turns round to continue what he was doing.
    No "One of these lads will take you up" or "Give me a minute and I'll be right with you" but instead "It's closed".
    "Fuck it" says I inwardly, and proceed to walk out their front door, thinking "What kind of music shop doesn't let you go and look at the instruments when you come in?"

    I soon discovered that not only do Thomann.de have a wide selection at excellent prices, they also don't close their entire website down for 15 minutes every time someone needs to go for a shit.
  221. avatar DuncanDisorderly
    a place like the guitar emporium is a godsend to belfast - i love it. matchetts has stepped up a bit more recently - their prices are often better than online.
  222. avatar Rodbass
    Never been in BGE. have they any good basses?
  223. avatar BLANK!
    Erm for basses thye mainly sell those Ernieball OLPs and Fenders. They have some Tokai basses too, but there not as good as the guitars, and I've seen a few Rickis floating about too.

    Reason I like Marcus is because they are the only place in Belfast to sell Warwicks. And Warwick make some of the ebts basses around.
  224. avatar the_vanishin
    Gordon is definitely the most helpful member of staff in there, friendly guy all round. Shame about the rest of the staff unfortunately :?

    If you're after guitar stuff, ask for him when you go in, you'll be wasting your time otherwise
  225. avatar Rodbass
    [quote:74d58ed068="BLANK!"]Erm for basses thye mainly sell those Ernieball OLPs and Fenders. They have some Tokai basses too, but there not as good as the guitars, and I've seen a few Rickis floating about too.

    Reason I like Marcus is because they are the only place in Belfast to sell Warwicks. And Warwick make some of the ebts basses around.[/quote:74d58ed068]

    thanks, Blank. Not fussed on those basses. Agree, Marcus have a few good Warwicks and would be my preferred shop because of this. (I have a warwick myself) There isn't anywhere in NI that sells any top end bass loveliness.(not that I know of anyway)
  226. avatar buckfastslut
    My first post!
    ....
    Last edited on , 1 times in total.
  227. avatar buckfastslut
    ...
  228. avatar machinehead
    [quote:6d886703ba="Rodbass"]Never been in BGE. have they any good basses?[/quote:6d886703ba]

    They sometimes stock a few nice Fenders, the odd Rick and Musicman. (Had a nice MM Sterling a few weeks ago)as well as Tokai and OLP which are excellent basses for the money.

    How are you getting on with the Warwick. I bought another Warwick only a week or so after selling my Streamer.
  229. avatar jonnywad
    when no-one was looking, i went up to the drum section and took a sneaky piss.
  230. avatar Rodbass
    [quote:8ffa64d141="machinehead"][quote:8ffa64d141="Rodbass"]Never been in BGE. have they any good basses?[/quote:8ffa64d141]

    They sometimes stock a few nice Fenders, the odd Rick and Musicman. (Had a nice MM Sterling a few weeks ago)as well as Tokai and OLP which are excellent basses for the money.

    How are you getting on with the Warwick. I bought another Warwick only a week or so after selling my Streamer.[/quote:8ffa64d141]

    The Katana is bloody excellent. Have had several people wanting to buy it already. Have done 4 gigs so far. The last one was reading the dots with a jazz band...scary, but practised like hell for a month beforehand. Would love a six-string in the future for this sort of stuff. What warwick did you buy machinehead?
  231. avatar Rodbass
    Oh! And thanks for the recommendation for the Katana. VMAppreciated.
  232. avatar Gandalf
    [quote:4a2e490b65="jonnywad"]when no-one was looking, i went up to the drum section and took a sneaky piss.[/quote:4a2e490b65] :lol:
  233. avatar mcstrat
  234. avatar billyfyffe
    I asked to use the toilet and they said yeah that's fine.

    I pissed on the seat for you all.

    I wiped it after because I felt bad.
  235. avatar marshmalla
    The staff in marcus have always been really patronising to me... especially if i ask questions about any of their equiptment or instruments.

    I'll never go back after my last experience there when the staff member practically patted me on the head and told me to go on my way like a good little girl...

    nice.
  236. avatar Persistence
    Interesting stuff: search for Marcus Music on Google, and this thread appears just under MM's site. Good for non-Fastfude people getting a heads-up, at least.

    On topic...I tend to stay away from music shops, I feel really intimidated by most of them; I think that's more to do with me than them, though.

    Matchett's drum shop isn't half bad though. Music Galleria in Lisburn's pretty good, I prefer them to Music Matters; the guys in MG are always more welcoming, I think.
  237. avatar fatboy
    Patronising?And the rest!Ive bought stuff in Marcus in the past only to keep business local as i own a business and would appreciate it myself.i could always get better deals online!Heard the saying"If you pay peanuts you get monkies!" soooo true :lol: I cant shop there anymore.i just cant!
    On a seperate note i hear a couple of the staff have stolen the name of a local band and are stealing work from them...(er allegedly!) and the owner knows and doesnt care.Wonder wot else theyre stealing.....stock take QUICK!!
    Anyway,nice shop,pity about the staff(though gordon is sound as a pound).try www.thomann.de instead.peace
  238. avatar scumbag
    Ive dandered past Marcus in the last few months several times and its been a graveyard inside every single time . Can nobody in there see the contempt that local musicians have for this shop ? I used to buy strings quite often during my work lunchtime , nowadays I wouldnt buy a plectrum from them nor cross the door. Their prices are inflated, the staff have little time for customers and you just feel like your every move is under scrutiny from every angle.

    No wonder online is king, you can get top end US products, decent service and save a few quid. A role model par excellence is sounds great in stockport, friendly, knowledgeable and helpful is the understatement of 2009. Sounds Great are the pinnacle of service service service , whereas Marcus reside slushing about in a public lavatory toilet bowl.

    Ive never read so many punters insinuating that they wish Marcus would disappear off the face of the earth and soon..........they stand a good chance of getting their wish if that store doesnt wise up to itself.

    Scumbag
  239. avatar salfhal
  240. avatar Brendzo
    i agree the person this happened to should defo make a proper complaint to the right authorities... i was in the store last year looking to buy a P.A system and the guy had us waiting for over 2 and a half hours then to tell us he didnt have the time to see us and speak us through all the systems. As we complained, the manager deducted some of the costs of a P.A.... obviously he was not goin 2 mouth off to 3 fellas.... what a group of pricks
  241. avatar JamesJamerson
    My first post!
    I never buy anything from music shops because I don't find any of the staff to be particularly helpful or friendly - this is true for all the music shops in central Belfast unfortunatley - I wonder whether alot of people who work in music shops have chips on their shoulders because they think they are too good to be working in a music shop or something.

    The only exception I have ever found to this rule was a chap called Jon, who was a bass player who worked in Bairds in York Street - he sticks out because I bought a bass from him many years ago when I was just starting to play and he took the time to give me a wee talk on bass playing and answered a whole lot of questions that I had - all round nice guy and enthusiastic about music, exactly the way someone working in a music shop should be!

    Actually I remember now that as part of the 'lesson' Jon called over to one of the regular punters to grab a guitar and they played a wee song to demonstrate an answer to a question I had asked! That's the kind of welcoming atomsphere that I'd like to see in all music shops!
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  242. avatar tinpot anto
    There are no "Proper authorities" WTF?

    There isn't a government committee, as yet, tasked with ensuring that shop workers are polite and courteous at all times THANK FUCK.

    Sometimes, in this day and age it's a little refreshing to find that good old-fashioned honest, surly bad tempered brute ignorance is alive and well.

    Not that I'd want to be on the recieving end mind ;-)
  243. avatar thecomeons_2
    [quote:d67861c201="tinpot anto"]There are no "Proper authorities" WTF?

    There isn't a government committee, as yet, tasked with ensuring that shop workers are polite and courteous at all times THANK FUCK.

    Sometimes, in this day and age it's a little refreshing to find that good old-fashioned honest, surly bad tempered brute ignorance is alive and well.

    Not that I'd want to be on the recieving end mind ;-)[/quote:d67861c201]
    eh?

    good customer service is [i:d67861c201]exceeding[/i:d67861c201] the customers expectations not fucking him about
  244. avatar tinpot anto
    Aye and if you don't get good customer service, shop somewhere else don't call 999.
  245. avatar jab
    Yea I really don't like Marcus as their range is mediocre at best and I couldn't be bothered ahving to wait whilst tehy take a guitar down from the highest bit for me to try. That be said generally I've had good customer service with them but probably cos I am usually with my parents.

    I think that Matchetts has a good range but haven't really bought anything from them, when I was a noob and looking for a new amp I was glad that the guy persuaded me that I didn't need a 200 watt Marshall MG lol.

    I like guitar emporium as its quite informal but they didn't seem to have prices on things last time I was in and once they tried to rip me off.
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  246. avatar Recycled Alien
    [quote:563d1e5b0c="jab"]when I was a noob[/quote:563d1e5b0c]Last week, clearly.
  247. avatar unplugged
    i was good friends with a ex long term staff member. i have not set foot in the place since he left. even then i only went in to get him for to go for lunch and wipe the dogshit i purposely stepped in on their carpets. (joke)

    but to summarise that shop: overpriced. patronising and rude.

    at least matchetts try and it has to be said the best music shop in town is bairds.

    darren and jon are two diamond blokes. wheher i am buying anything big or small they go out of their way to make sure i go out the door happy.
  248. avatar jab
    [quote:848f604dc2="Recycled Alien"][quote:848f604dc2="jab"]when I was a noob[/quote:848f604dc2]Last week, clearly.[/quote:848f604dc2]

    Why do you say this?
  249. avatar flightstrip
  250. avatar unplugged
    ill tar the owner in being one of the most obnoxious people i have ever talked to.
  251. avatar HolyRoach
    Your man from Matchetts with the eye makeup and all is sound these days. He used to seem a bit un-interested in the customers but now he's friendly and helpful, gives chat, etc.
  252. avatar belezabaub
    To be fair, working in a music shop must be one of the toughest jobs out there. Sure doctors save lives, teachers may have to deal with unruly children and firefighters have to sort out... fire. I think though I would prefer to be guiding a bunch of spides through a practical on open heart surgery surrounded by a ring of flames than work in a music shop.

    Sure there is lots of time to dick around playing stairway to heaven on every guitar in the shop. Sure there are plenty of opportunities to be condescending to lank haired, spotty nosed teenagers buying their first guitar. And I am sure there are loads of chances to crack on to beautiful folk singing girls, in buying strings for their acoustics, just waiting to have their hearts broken so they can write a song about it.

    The problem is and will always be, when you work in a music shop, you don't sell musical instruments, you sell dreams. False, unattainable, twisted delusions of grandeur. From our lank haired, spotty nosed friend who now wants a wah wah pedal to sound like Hendrix to the thirtysomething whose wife has just had her fourth child and now wants to buy a 100w tube amp to "get back to his youth" to the fifty year old trying to get his head around pro-tools now that he can actually afford decent gear.

    I think we all misunderstand the humble music shop salesman and his/her "laissez faire" attitude and rude remarks. Thousands of pounds, wasted daily when all these people would be better off spending their money on phone calls to that late night ITV quiz show which they spend their sleepless nights, watching, agonizing with guilt, shouting the answer as every caller rings in and gets it wrong again... God bless this noble breed, they are only trying to save us from ourselves.
  253. avatar roryb
    The costumers always right! do your job,stupid arguments. Fuck
  254. avatar tinpot anto
    No the customer is usually, usually wrong and often a prick, and the shop assistant is obliged to be nice in order to hold onto their job.

    If the guy that owns the shop feels that he doesn't need to be obsequious and fawn over ever customer that comes in then that's his choice.

    If he's rude to you don't shop there.

    WHAT THE FUCK IS WRONG WITH PEOPLE THAT THEY EXPECT IF SOMEONE IS RUDE TO THEM THEN THEY ARE ENTITLED TO SOME SORT OF OFFICIAL RECOMPENSE?
    [size=200]
    [b:9c2df97b9a]WHAT THE FUCKING FUCK??[/b:9c2df97b9a][/size]
  255. avatar flightstrip
    lol,not having a good morning there Anto!(nice rant bout deliveries to Ni!Bastards!):lol: I do agree that someone who knows dick all about what theyre buying can be an annoying twat but these guys get paid to deal with that.As for being rude,hey give as good as u get.thats life.I'll never shop in Marcus again while yer man john runs the place which is a pity cos ive spend thousands in there in the past!Id take so much with a pinch of salt then fucking flip.
    I wonder if mr Marcus Music would consider sending his staff (and himself)on one of those customer service courses before theres a fuckin shooting spree!!

    "Disgruntled guitarist kills ten then self":068:
  256. avatar tinpot anto
    To be fair, it's only the owner/manager that I've ever seen being rude to people - there are a lot of good people in there.

    I've actually seen him intervene when another staff member was patiently dealing with a customer's issues in order to just be rude.

    It's insane, but obviously the shop makes more than enough money despite the huge number of people who avoid it like the plague for him to get his kicks like this. :)

    I just boggle at this attitude that people have that shopworkers on minimum wage have an obligation to be nice to them even if they are a total asshole. That's an aspect of US customer service they can well and truly keep. I'd rather have a semi-present, hungover, disinterested greaseball serve me honestly than some poor fella forced to smile at wankers all day for fear of losing his job.
  257. avatar Deestroyer
    [b:cd0f8668d2][size=200]"CECIL LOSES SUICIDE SIX STRING SOLDIER IN MARCUS MUSIC MURDER MASSACRE"[/size][/b:cd0f8668d2]
  258. avatar Steven Dedalus
    Where's Chris?

    He hasn't said, "This thread delivers" in aaaaages.

    And life hasn't been the same since.
  259. avatar BinaryOperator
    [quote:f019098228="tinpot anto"]
    I just boggle at this attitude that people have that shopworkers on minimum wage have an obligation to be nice to them even if they are a total asshole.[/quote:f019098228]

    Minimum wage is irrelevant. If it is part of your job to provide good customer service then that is part your job, what you get in terms of remuneration is not relevant. If you are aware that part of your duties in a job is to provide good customer service then that is what you should do. If you do not like it, find another job as you are obviously not suited to providing customer service. I have heard "I don't get paid enough for this shit" plenty of times. If that is the case, then quit and find a job where you believe your pay vs what you actually are required to do is justified and fair. Good luck with that btw (you may find you need to adjust your opinions, or be unemployed). Then there is also the impact that you can have on your co-workers, I mean - I have worked with consistently negative bastards and they do bring you down. I worked in a place for almost 2 years with a git who just moaned about how crap it was ALL FUCKING DAY. That was 7 year ago now. He is still there, apparently still yapping. Jaysus wept.

    If I go into a shop/business I expect to be served by a courteous and helpful person. That is my minimum expectation. If a someone is rude to me, or incompetent, I will complain. I'm a paying customer, and if you are running a business you probably want paying customers. Arseholes workin in a shop would put me off going in there. I really don't give a flyingfuck if they're putting on a face for me as a customer. I'm paying for goods or services, not for some arse to give me attitude and send me out of the place in a bad mood. I can get that for free, lol.

    Problem customers is another issue completely, abuse of staff anywhere (indeed abuse of anyone, anywhere regardless) should not be tolerated. That is a different matter to having to explain things to a customer, or having to - shock horror, actually fucking work.

    owe us a living, course they do, course they do
  260. avatar Chi-Lite
    Ha! Crass
  261. avatar unplugged
  262. avatar thepalemonarch
    [size=200][b:c53f00be13]BAIRDS IS THE WAY TO GO[/b:c53f00be13][/size]

    I remember going in for seymour duncans, before they knew me well , and got a cup of coffee and a cream lattice while i waited , now thats service !
  263. avatar Danny Lynch
    I dont buy anything without askin jon in bairds first for his opinion, and more often than not hell suggest a cheaper or at the very least better alternative. I would actually regard him as a friend, not something i can say about staff in any other music shop (bearing in mind i only know him through the shop this is a significant statement about their service) bairds go out of their way to accommodate buyers,or even people just moderately interested in something they have in the store.
    in my estimation matchetts have greatly improved, especially paul, who has been particularly friendly, helpful and informative, without just agreeing with me all the time. contrary to what rory b(aka the leets) stated, the customer is not always right, i go in to a shop in search of information and knowledge about products as much as i go in for products themseves, and only matchetts and bairds have supplied. GE is catching up, but their prices arent great and despite stating my price range one of the guys persisted in directing me towards a product way out of my range, which wasnt helpful. Marcus i wouldnt even go into. Before i realised what a tosser the manager bloke is i actually applied for a job there, as an ambitious teenager after a cool job in a music shop. the guy just looked at me like ive 2 heads. Their treatment of customers, enquirers, people in general is not at a standard that would encourage anybody to shop there. Id sooner try something in marcus, then go to bairds and see if they can order it.
  264. avatar yurwell
    i think i went up to that floor once, the guys a twat
  265. avatar BinaryOperator
    I think I have said this before, but all my recent new (non online) purchases have been made in matchetts.

    Paul has also repaired kit for me for free (dry solder on pedal) when I was trading it in (many moons ago).

    I used to hate matchetts (like 15 years ago) but it is my go to shop now.

    Bought a POD last year, the jack plug fell inside it after a day. Paul gave me cash back on the spot, as they did not have a model to replace it. Excellent service from Paul as usual.

    Bought a very nice Gibson V last year too, and they could not have been more helpful when I was trying out guitars. He did look surprised when I said to box it up, so I really don't think they were expecting a sale from me..but they gave excellent service anyways.

    I also second the Gordon thing. He's a decent chap (one hell of a player too). He also turned up at my house once to give me a bottle of wine to say thanks for finding a dead dog. Now there's an odd thing to happen. True bill.
  266. avatar fletch_belfast
    [quote:c6916f7e02="BinaryOperator"]He also turned up at my house once to give me a bottle of wine to say thanks for finding a dead dog. Now there's an odd thing to happen. True bill.[/quote:c6916f7e02]

    Can we assume that the dog was his, and he wasn't just on the look out for a dead one for some untoward purposes..?
  267. avatar BinaryOperator
    [quote:a66cd4977d="fletch_belfast"][quote:a66cd4977d="BinaryOperator"]He also turned up at my house once to give me a bottle of wine to say thanks for finding a dead dog. Now there's an odd thing to happen. True bill.[/quote:a66cd4977d]

    Can we assume that the dog was his, and he wasn't just on the look out for a dead one for some untoward purposes..?[/quote:a66cd4977d]

    Dude moved in in the next street from me. My house is on a large road. I on occasion find dead cats/dogs outside my house that have been run over due to the feckin morons doing 90 in a 30 down the road. Found a dog at me gate, reported it to the local vets just in case - and turns out it was this dudes dog so I call him, and he collects the dead dog so his kids can bury it (it was a loved family pet). Few days later he comes round to say thanks with a card and a bottle of vino. Who else is with him but Gordon from Marcus. So we do the "I know you from somewhere" nod and when they leave I twig who it was.

    If you ever want truly horrendous service try Holland. I have had some messed up service there. I was once in a shop and had over me shoulder a "dance valley" bag. one of the till jockeys spots this and comes over for a natter about the festival. leaving a queue of about 10 people standing there waiting while they have a nice chat to me. I felt embarrassed but they didn't seem to give one. Very Gezellig as they say over there, lol.
  268. avatar Otis
    My first post!
  269. avatar Komodo Studios (Alwyn)
    I VOTE BAIRDS. John is a hero!
  270. avatar Chuffola
  271. avatar danbastard
    I like the way this thread floats to the surface every now and again.
  272. avatar Graeme_belfast
    My first post!
    :O and then they went bust!!!
  273. avatar BOOZEHOUND
    [quote:a14da0971c]:O and then they went bust!!![/quote:a14da0971c]

    I love a happy ending:lol: !
  274. avatar KarKing Jack
    Man, I never even heard of Marcus until this. The first time I heard of it I decided not to go in. Thats some bad business right there, hahaha.

    I like Matchetts, and I'm determined to go into Bairds at some point.
  275. avatar Deadlights
    John from Bairds is a genius!

    Excellent sound man and producer as well. Done us a favour on more occasions that I care to remember!
  276. avatar JTM
    This thread could be merged with the "Marcus Music going out of business" one. I am too busy/lazy to post a link to said thread.