1. avatar SITH_creations
    Hey all... just got stung for £768 on my debit card...that I didn't actually spend... someone seems to have got hold of my details??? Then my sister got hit for £200!!!

    Both of us had recently bought items from www.forbiddenplanet.co.uk before easter.... and with abit of googling found this...

    [i:dbef1a8e56]MAJOR FRAUD ON FP ORDERS!

    Apr 14, 2009 at 11:50 AM

    Major news is hitting collectors everywhere, particularly with the new exclusive figures.

    About 40-50 people so far have come forward (and it can be presumed that many probably haven’t realised or posted on the internet yet) and said that, since late March to April, strange payments have been appearing on their credit cards.

    This could be a couple of pennies or pounds, known as ‘tester amounts’ up to larger payments. Many of these have been associated with mobile phone companies, most commonly O2, even if the people receiving the bills have no connection to the companies.

    Almost every incident can be partly traced to Forbidden Planet International – that’s the .co.uk website – and it seems an odd coincidence that this is the case. However, so far, no official word has come from FP International. In recent days, however, it seems some payments through the .com website have had problems as well. What is more worrying is that fraud is hitting people who ordered as much as two years ago from these companies.

    Therefore the best advice is to stay away from these sites, especially if you have a new card, until the problem is cleared, you can check here and I’ll let you know as soon as it is, and if you have bought anything (such as the exclusives…) just go through your bills meticulously and make sure absolutely nothing gets through. If it does contact your bank immediately.

    And here's a couple more instances...



    So heads up... folks don't be buying anything from this site. I've got my debit card blocked, and cancelled my account with forbidden planet. Actually rang em and they confirmed the hack! scary stuff!
  2. avatar DuncanDisorderly
    i had money stolen and bought from forbidden planet a while back - maybe connected - did the accounts say that Cube Ltd+442032869991 took from the accounts? the situation has absolutely screwed me recently.
  3. avatar SITH_creations
    i'd probably say you have been hit too man. no that info doesn't ring a bell... but the ppl that stroked me spent the money on flights either to or from cork using edreams.co.uk and my sister got hit for ppl buying web hosting so to completely different things yet we both got hacked from forbidden planet!!!!!
  4. avatar DuncanDisorderly
    cheers for the info anyway - at least it gives me some ground to stand on regarding arguing my case - all i know is that I haven't spent 2k on a flutter down the bookies!
  5. avatar SITH_creations
    yikes... well hopefully both of us get this resolved. Good luck man.
  6. avatar Forbiddenplanet.com
    My first post!
    ForbiddenPlanet.com and Forbidden Planet.co.uk are two separate companies.

    We were contacted by several of our customers recently with regards to a possible security breach on our website.
    ForbiddenPlanet.com have conducted a thorough assessment of our website, shopping basket and internal systems and have found no evidence of any security issues. We would like to assure our customers that our site is secure and that their details are at no risk of exposure.

    Should any customers need to update their card details we advise them to use the secure login on www.forbiddenplanet.com or to call our customer services team directly. Please be advised that you should never send credit or debit card numbers via email as this is not a secure method with which to update your details.

    We treat our customers privacy and security as our top concern and will continue to closely monitor all online transactions for any risk of card fraud.

    Should you have any concerns regarding transactions you have placed with us and wish to speak to our team, please visit http://forbiddenplanet.com/Contact.html